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Why Choose a Medicare Plan Based on Star Ratings?

The Centers for Medicare and Medicaid Services (CMS) rates the relative quality of the private plans that are offered to Medicare beneficiaries through the Medicare Advantage program.

CMS rates Medicare Advantage plans on a one to five-star scale, the highest quality being five stars. This star rating provides an overall measure of the plan's quality and is an indication of the quality of care, access to care, responsiveness, and beneficiary satisfaction provided by the plan.

This means that the higher the star rating a plan receives, the more likely you are to receive the care you need, when and where you need it - and most of all, you are more likely to be satisfied with your plan.

How does a Medicare Plan get its Star Rating?
What is CIGNA's Medicare Advantage HMO Plan Rating?
How Can I learn more about CIGNA's Medicare Advantage HMO Plan

How does a Medicare Plan get its Star Rating?

CMS evaluates plans based on a comprehensive list of sources:

  • Member surveys done by Medicare (you)
  • Information from clinicians (your doctors)
  • Information submitted by the plans
  • Results from Medicare's regular monitoring activities
  • Reviews of billing and other information that plans submit to Medicare

The overall score for quality of health services covers 5 categories:

  • Staying healthy
  • Managing chronic (long-term) conditions
  • Ratings of health plan responsiveness and care
  • Health plan member complaints and appeals
  • Health plan telephone customer service

Plans that cover a drug benefit are also rated on the following four categories:

  • Drug plan customer service
  • Drug plan member complaints and Medicare audit findings
  • Member experience with drug plan
  • Drug pricing and patient safety

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What is CIGNA's Medicare Advantage HMO Plan Rating?

For 2014 CIGNA's Medicare Advantage plan received a 4.5 star rating* by www.medicare.gov. We pride ourselves in this outstanding achievement.

Our success is driven by the healthcare team that cares for you in Phoenix, which is exclusive to Cigna Medical Group and over 4,400 other contracted Specialists. CIGNA gives you more - more access to care, more convenience and more than Original Medicare.

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How Can I learn more about CIGNA's Medicare Advantage HMO Plan?

If you are turning 65, or are new to the Phoenix area, or if you qualify for Medicare and receive state assistance, you may be eligible for a Cigna Medicare Advantage HMO plan.

Please visit www.cignamedicare.com to enroll in CIGNA's plan.
You can also call 1-800-845-3819 (TTY: 1-800-987-816) 7 days a week, 8am to 8pm.

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