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You have access to a broad suite of programs and resources, all designed to help make it easier for you and your family to access care, save money and be healthy.
Connect with the County’s Dedicated Cigna Benefits and Well-Being Coordinator
Paul Lopez-Wood, your dedicated Cigna Benefits and Well-Being Coordinator, is available to answer your questions about your Cigna plan, discuss any issues you may have (ex,. claims, finding an in-network provider), or help you learn more about the resources available to you that can help you save money.
Contact Paul:
Office Number (714) 834-3108
Email YourCountyBenefits@Cigna.com
Monday – Friday between the hours of 8 a.m. and 4 p.m.
Habla Español
Tips to help you save money
The best way to help keep your medical costs low is to stay in-network. Providers and facilities aligned with the Southern California Select plan and the Cigna Choice plan are covered at the in-network benefit level. Out-of-network providers are not covered except in cases of emergency or urgent care services as defined by your plan documents.1
With your Cigna HMO plan, your primary care provider (PCP), which is listed on your ID card, coordinates your care and helps keep you healthy. They will provide referrals to see specialists if needed. You will want to see your PCP for all care that is not an emergency.
- Log in to myCigna.com or the myCigna® App and click on the “Find Care & Costs” tab.
- Call us anytime at (800) 244-6224.
If your PCP isn’t available and you have a non-life-threatening illness or injury, consider other care options:
Convenient care clinics and urgent care centers
There’s no need for an appointment, and they can be faster and less expensive than an emergency room.
- To find the closest in-network clinic or center, log in to myCigna.com or the myCigna App and click on the “Find Care & Costs” tab.
- Review the "Know Before You Go" Flyer for a guide to help you know where to go when you need care.
Cigna Virtual Care Connection
You can talk with a provider via phone or video chat, whenever and wherever you need one. You can get advice for minor conditions and even most prescriptions when appropriate. The cost is the same as a PCP visit.
- To find participating virtual care providers, log in to myCigna.com and click “Connect Now” next to “Talk to a doctor or nurse 24/7 using your phone, tablet or computer.”
- New Behavioral Health programs and Well Check visits available via MDLive virtual care.
Cigna Healthy Rewards® program offers discounts on programs and services that help you live and stay well, such as weight management and nutrition, vision and hearing care, alternative medicine, healthy lifestyle products and more.
Discover more savings at cigna.com/discoverhealthyrewards
Healthy Rewards brochure [PDF]
Active and Fit (Gym Membership) [PDF]
Amplifon (Hearing Aids) [PDF]
Choose Healthy (Alternative Medicine) [PDF]
Daily Burn (Digital Fitness Training) [PDF]
Fitbit [PDF]
Mom’s Meals (Healthy Meal Delivery) [PDF]
Talk with us 24/7/365
At Cigna, we are here for our customers 24/7/365. Call the number on the back of your ID card or (800) 244-6224 to speak with a member of our customer service team or a One Guide® advocate.
We also have Spanish-speaking customer service representatives and can translate in more than 200 languages.
Get the care you need
Cigna Health Information Line
Clinicians are just a phone call away, at no extra cost. They can help you understand health issues you might be experiencing, and help you to make informed decisions – whether it’s reviewing home treatment options, following up on a doctor’s appointment, or choosing and finding the right care in the right setting.
Be and stay healthy
Visit with Rocio Enriquez, the County’s Onsite Wellness Coach, to start working on your health goals. She is available to all County employees regardless of plan selection. Whether you are looking to lose weight, improve your nutrition or learn more about how to better manage your health, she will work with you to help you achieve your goals.
Contact Rocio by phone at (949) 445-9215 or by email at Rocio.Enriquez@Evernorth.com
Hours: Monday-Friday 8:00-4:30
Visit with Mi Yun Greenberg, the County’s Onsite Behavioral Health Counselor, to start working on your health goals. She is available to all County employees regardless of plan selection. She is here to help with a range of behavioral health topics. [PDF]
Contact Mi Yun by phone at (714) 834-7028 or by email at CountyOfOrangeBH@evernorth.com and virtual visits available through MyChart [PDF]
Hours: Monday- Thursday 7:30 am – 2:30 pm
Friday Virtual OnlyProvides a digital lifestyle change program that helps connect the dots between knowing how to get healthy, and actually doing it. Participants who are eligible for this program are provided with support and tools, including an interactive program, wireless scale, a health coach, and more.
Cigna Behavioral expands its Network to Include New Virtual Providers in California.
Utilize your behavioral benefits to access care.
To help you achieve healthy lifestyle goals. Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. And we have the coaches to help, at no added cost to you. Each program is easy to use and available where and when you need it. You can use each program online or over the phone – or both.
For conditions such as asthma, lower back pain, depression, coronary artery disease and more. A Cigna health coach will work one-on-one with you to create a plan to maintain your health and manage your condition based on your personal goals.
Offers personalized telephone support from dedicated nurses, as well as online educational materials for everything from infertility and planning through post-delivery. Call 800.615.2906 to enroll. We'll send you a pregnancy journal and information to help you learn about pregnancy and babies. You could earn up to $150 by completing the Healthy Pregnancies program, review the flyer for more information.
Regular preventive check-ups aren’t just good for your health. They could also be good for your wallet. That’s because they can help catch and prevent health conditions early–before they become serious and costly. Even better, most preventive care services are covered at 100 percent under your plan, when you receive care in-network. Use our Preventive Care Guide to know all the screenings you should be receiving during your check-up. Call your provider to schedule your annual check-up.
Virtual Care Well Checks are available now through MDLive, log in to myCigna.com to make an appointment.
Your emotional health matters, too.
Be open with your provider about anything you’re feeling - physically and emotionally. Learn more at Cigna.com/TakeControl.
The online health assessment on myCigna.com is a confidential questionnaire that asks you simple questions about your health and well-being. It takes about 15 minutes to complete. (This is not part of your Healthy Steps Program.) Once you’re done, you’ll get:
- A personalized health report that lets you know about any potential risks.
- An action plan that provides tips and resources to help you get and stay well.
To take your health assessment, log in to myCigna and look for “My Health Assessment” under the “Wellness” tab.
Tools and resources
myCigna.com and the myCigna® App
With myCigna, you get 24/7/365 access to a variety of personalized tools, programs and resources. It’s designed to make it easy for you to manage your plan, your costs and your health. Whether you’re online or on the go, myCigna.com can help you:
- View and print your ID cards
- Find in-network providers and facilities
- Estimate prescription and treatment costs
- Review your coverage details
- Track your claims and expenses
Helpful links
- myCigna.com (for current customers)
- Cigna.com directory (for non-Cigna customers or those looking to select a different Cigna plan)
- By your side and on your side [PDF]
- County of Orange Benefits Center
County of Orange Benefits Center Hours and Number
Monday – Friday 8 a.m. – 6 p.m. Pacific Time
(833) 476-2347
1 Emergency and urgent care are covered at the in-network benefit level as defined by your plan documents.