North Carolina and South Carolina Contacts

Small Group Service Department:
701 Corporate Center Drive
Raleigh NC, 27607
Service Line: 800.227.4918
Fax: 877.365.2153
Email: carolinassg@cigna.com

Client Service Representatives:
Your Client Service Representative is assigned by where you (the Broker) are located. Please refer to the maps and lists below.

• List of North Carolina Services Representatives by County(PDF)
• List of South Carolina Services Representatives by County (PDF)

Cheryl Byrd, Client Strategy Specialist/Team Leader
Toll Free: 800.227.4918 x8159
Direct: 919.854.8159
Fax: 877.365.2153
Email: cheryl.byrd@cigna.com

Nicole Shields, Client Service Representative
Toll Free: 800.227.4918 x8161
Direct: 919.854.8161
Fax: 877.365.2153
Email: nicole.shields@cigna.com

Dantrece Staton, Client Service Representative
Toll Free: 800.227.4918 x8162
Direct: 919.854.8162
Fax: 877.365.2153
Email: dantrece.staton@cigna.com

Debra Wilson, Client Service Representative
Toll Free: 800.227.4918 x8164
Direct: 919.854.8164
Fax: 877.365.2153
Email: debra.wilson@cigna.com

Member Services:

Eligibility/Billing:

Phone Number: 800.603.0125
Fax: 603.268.7830
Address:
CIGNA HealthCare/Employer Services
PO Box 2010
Concord, NH 03303

Pharmacy Services:

Phone Number: 800.622.5579
Coverage Positions/Criteria Pharmacy Index