Connecticut FAQs

What do I need to include in a new group submission? You will need to supply everything on the Case Submission Checklist and Underwriting Guidelines (PDF). The forms required are located in the Document Library.

What are the submission deadlines? We request to have all completed paperwork in our sales office by the 15th of the month however we will accept completed paperwork along with Late Paperwork Form (PDF) up to the last day of the month preceding the effective date of coverage. Cases received after this day, will be returned to the producer or made effective for the 15th of that month or the 1st of the following month at the producers' discretion.

How do I get a preliminary rate quote for a small group? CIGNA will produce a quote for all Connecticut Small Group benefit options upon receipt of the following information:

• Group Name
• Group Physical Address
• Total number of workers employed at group
• Total number of employees eligible for coverage
• Total number of employees expected to enroll
• Census of enrolling employees including DOB and type of coverage requested(ie: Single, Couple, Parent/Child or Family)

When will renewal rates be available? Renewal rates are mailed to the producer 60 days before the scheduled renewal date.

Who do I contact about billing issues? You should contact Eligibility/Billing at 800.603.0125

Who do I contact about claims issues? You should contact Member Services at the numbers below. Keep in mind, you will need the member number, member’s date of birth, and the member’s zip code.

• 1-800-CIGNA24(800.244.6224)
• HIPAA Authorization(PDF)(for claims inquiries)