New York FAQs
What do I need to include in a new group submission?
You will need to supply everything on the  New York Underwriting Guidelines (PDF). The forms required are located in the Document Library.
What are the submission deadlines?
We request to have all completed paperwork in our sales office by the 15th of the month however we will accept completed paperwork along with Late Paperwork Form (PDF) up to the last day of the month preceding the effective date of coverage. Cases received after this day, will be returned to the producer or made effective for the 15th of that month or the 1st of the following month at the producers' discretion.
How do I get a preliminary rate quote?
All quotes are processed through HealthConnect. If you are a broker that does not have access to HealthConnect, please contact a General Agent that does. If you do not have a General Agent that you work with, please see our General Agent Listing (PDF).
When will renewal rates be available?
Renewal rates are mailed to the General Agent and the Employer Group at least 60 days prior to the scheduled renewal date. The General Agent is responsible for forwarding a copy of the renewal to the broker.
Who do I contact about billing issues?
You should contact Eligibility/Billing at 800.753.5190
Who do I contact about claims issues?
You should contact Member Inquiry at the number below. Keep in mind, you will need the member number, member's date of birth, and the member's zip code.
Please contact us first. If you need to escalate issues, contact your assigned Client Service Representative.
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