"The Big Picture" Newsletter

March 2008 Issue

Survey Shows CIGNA Well Informed Program Well Received Among Members and Physicians

Letters providing detail on gaps in care found to be accurate and helpful

A survey of members and physicians participating in a pilot of the CIGNA Well Informed gaps in care program (see Big Picture, December 2007 issue) shows a positive response from both groups.

Approximately three quarters of the members found the information accurate and helpful, and planned to discuss the information with their physician. Over 80 percent of physicians said they would most likely adjust treatment plans based on Well Informed program information, and that the program would help to improve patient compliance with treatment plans.

The survey was conducted with a pilot program in November and December 2007. During the pilot, 2,306 physicians and 6,066 members received letters that communicated information on 7,709 gaps in care. The letters provided detail on the nature of the gap(s), recommended actions, references, and additional educational resources/information. A survey was included in both the physician and member letters, and over five percent of the recipients responded.

<< March 2008 Big Picture newsletter