Andrew Crooks, Regional
General Manger
Andrew Crooks has over 20 years of experience in
the health care industry. His early career
was spent in various underwriting and financial management
roles throughout the Southeast and Mid-Atlantic regions. Following
a series of promotions, he was appointed Vice President
and Executive Director of Prudential HealthCare’s
North Florida and Central Florida operations. His
responsibilities included development and growth
of exclusive, affiliated medical groups, network
development, management of claim and customer service
operations, regulatory compliance, sales and marketing. He
held this position for over 10 years earning the
first Health Maintenance Organization (HMO) accreditation
given by Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) in 1988, and recognition by
U.S. News & World Report as one of the top 20
HMO’s in the nation in 1996.
Subsequent to the Aetna U.S. Healthcare acquisition
of Prudential HealthCare, Andrew was retained to
lead all integration management activities for the
Southeast operations.
For the past five years, Andrew has served as President
and General Manager of CIGNA's Florida and Caribbean
operations providing services to over one million
covered lives.
Dean Mirabella, Vice President of Sales,
North Florida
Dean Mirabella joined CIGNA’s Tampa Sales Office
in 1995 as a New Business Manager for the Commercial
segment. After three successful years in
the New Business sales position, Mirabella was
promoted to Sales Manager for the Tampa, Orlando
and Jacksonville markets and also became part of
the Senior Management team for Florida and Puerto
Rico.
Mirabella successfully built a strong Sales and
Account Management team, which produced some of
the best results in the country for two straight
years. Dean
was then promoted to Director of Sales and asked
to lead the Existing Business Middle Market team
in 2000. Today he manages both the New Business
and Existing Business teams for CIGNA's regional
segment 50-5,000 lives. Prior to joining
CIGNA, Mirabella was with MetLife where he spent
several years selling their Group Health, Individual
Life and Disability products.
Mirabella graduated from the University of South
Florida with a Bachelor’s degree in Economics.
Gerard (Radge) Coster, New
Business Manager
Radge Coster began his career with CIGNA as an
account executive in 1999. For the past 3 years
Radge worked for Humana Ancillary as vice president
of sales for the Southeast Region.
Radge returned to CIGNA
in June of 2006 as a new business manager, responsible
for sales growth and overall market development
in Jacksonville, Ocala and the Panhandle region. Prior
to joining CIGNA, Radge worked at American Heritage
Life in Jacksonville as Marketing Director for AHL
Select HMO. Radge has 18 years of employee
benefits expertise.
Todd Brown, Vice President of Sales
Todd Brown has responsibility
for CIGNA HealthCare's sales operations in South
Florida, Puerto Rico and the U.S. Virgin Islands. He
directs all activities associated with the growth
and retention of commercial health care business.
Todd joined the company in January 2006. Prior to
joining CIGNA, Todd spent most of his career in South
Florida. During this time his experience included
John Alden Life Insurance/Neighborhood Health Partnership,
Medchoice Pharmacy, and United Healthcare. The
strong relationships he developed with producers
and clients in Florida contributed to his career
successes in growth, retention and profit results.
Todd is a graduate of the University of South
Florida with degrees in Finance and Economics.
Pam Serrani, Director of Client Management
Pam Serrani joined CIGNA in May of 2006 as the
Director of Client Management with responsibilities
including retention, implementation and broker
and customer satisfaction. She brings a wealth
of experience to CIGNA in this role. Pam began
her career in health care in 1978 when she entered
Prudential Insurance Company’s employ as a Medical Claim
Examiner. Pam mastered all aspects of processing
claims and was promoted to Claim Manager for a
Multi-Claim Division consisting of both National
and Middle Market accounts. She then moved
into National Accounts as an account executive
to manage National clients from Sales to Service.
In 1999, with the acquisition of Prudential to
Aetna, Pam assumed the role of Project Director
and participated in the consolidation of Prudential’s
44 claim and customer service divisions to four
National Service Centers. Previously in 2000,
she assumed responsibility of Director of Middle
Market Sales and Service for Northern New Jersey. In
2002, Pam moved to South Florida in the position
of Director of Account Management for United Healthcare
and joined CIGNA in 2006.
Jack Matos, Senior Sales Executive
Jack Matos joined the CIGNA team in November of
2006. Prior
to joining CIGNA, his experience included Mercer
Health and Benefits, where he was a Senior Associate
responsible for senior level client relationships,
new business development, strategic consulting and
detailed financial analysis allowing clients to meet
their organizational economic and human resources
goals. Before Marsh his experience included
Prudential Healthcare in new business development.
Jack is a graduate of Florida Atlantic University
with a Bachelor of Science degree in Marketing
and Management. He is a licensed Life, Health and
Variable Annuities agent in the State of Florida. He
resides in Florida with his wife and son. He
plays an active role in his community and as a
Latin American, has developed strong relationships
with Latin American commerce in South Florida.
