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March 2011

ELECTRONIC TOOLS

New eCourses Available

New Electronic Data Interchange (EDI) eCourses have been added to the Education and Help section of the CIGNA for Health Care Professionals website (www.cignaforhcp.com): EDI Eligibility and Benefits, EDI Claim Status Inquiry, EDI Electronic Claim Submission, and Electronic Payment and Remittance Advice. Each eCourse provides a summary of the benefits of using EDI and the information available to you through CIGNA's EDI offerings. Access these eCourses when it’s convenient for you and in the format you prefer – take it online, or save or print it as a PDF.

eCourses are available at no cost to registered users of the CIGNA for Health Care Professionals website. Log in to www.cignaforhcp.com > Education and Help. If you are not registered, visit the CIGNA for Health Care Professionals website today and click ‘Register Now’ to enroll.

eCourse	Topics Covered
EDI Eligibility and Benefits	What is EDI? Information needed to successfully submit an eligibility and benefit inquiry Information returned on an eligibility and benefit response
EDI Electronic Claim Submission	What is EDI? CIGNA Payer IDs Information needed to successfully submit an electronic claim Submitting coordination of benefit claims Claim acknowledgments
EDI Claim Status Inquiry	What is EDI? Information needed to successfully submit a claim status inquiry Information returned on a claims status response
EDI Electronic Payment and Remittance Advice	What is Electronic Funds Transfer (EFT)? Enrolling in EFT What is Electronic Remittance Advice (ERA)? Information available on ERA Enrolling in ERA


Content
Featured Article Cultural Competency - Increase Quality of Care and Improve Patient Compliance Policy Updates Clinical, Reimbursement and Administrative Policy Updates Evaluation and Management Coding Review Preventive Care Coverage Update Electronic Tools New eCourse Available Receive Your CIGNA Remittance Reports Online Transparent Cost of Care		Pharmacy Updates CIGNA Pharmacy Step Therapy Program to Expand New Value Prescription Drug List Option Integration Updates Network Differences Ancillary Vendor and Facility Referrals Claim and Service Channels Brand Changes Revised GWH-CIGNA ID Cards Updates to the Secured Provider Portal Secure Websites	General Updates Eligibility and Benefit Enhancements New CIGNA Paper Claim and Correspondence Addresses and Fax Numbers Urgent Care for Non-emergencies Helpful Reminders Reference Guides Updated Tell Us What’s Changed Use the Network Tools for Improving Claim Processing Access the Archives Go Green - Go Electronic
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