ELECTRONIC TOOLS

Receive Your CIGNA Remittance Reports Online

Did you know you will be able to access your CIGNA remittance reports [Direct Deposit Activity Reports (DDAR) and checkless Explanations of Payment (EOP)] for CIGNA medical plans* online in early 2011?

If you currently receive electronic funds transfer (EFT) payments from CIGNA, you will soon be able to access remittance reports online using the secure CIGNA for Health Care Professionals website (www.cignaforhcp.com). The online remittance reports, which will be available in PDF format, will be an exact copy of the paper version you currently receive in the mail.

Having access to remittance reports online means you can access the reports the same day you receive your deposit. Online remittance reports can also make it easy to store and search payment information, share it with your office staff, and obtain copies of reports anytime, just by visiting the CIGNA for Health Care Professionals website.

A single tracking number on your remittance reports, ERA and EFT helps make reconciling payments easier. Here’s where this number will be located:

• On the EFT report from your bank, identified as the ‘Payment Trace Number’
• On your ERA, in the ‘Reference Identification Field’ (or TRN02)
• On the right side of the first page of your online remittance report

  Easy to Access

If you’re already registered for the CIGNA for Health Care Professionals website and have access to claims status inquiry, you will automatically have access to online remittance reports when they become available in early 2011. You will be able to log in to the CIGNA for Health Care Professionals website (www.cignaforhcp.com) and click the ‘Remittance Reports’ link under the Inquiry Tools section on the eServices page. You will also be able to access the online remittance report for a specific claim from the Claim Status Inquiry Detail webpage.

Primary Administrators: If you have staff who don’t yet have access to claim status inquiry and will need access to online remittance reports, log in to www.cignaforhcp.com > Assign Access > Add a New User/Modify a User > Check Claim Status.

If you’re not yet registered for the CIGNA for Health Care Professionals website, visit www.cignaforhcp.com and click ‘Register Now’. Once you complete the required registration information and create your user information, you will be able to access your remittance reports online when they become available in early 2011. For step-by-step registration directions, go to www.cignaforhcp.com and click ‘Learn How to Register and Log In.’

Note: If you are enrolled for Electronic Remittance Advice (ERA) - ANSI 835, you will still receive your ERA through your EDI vendor.

Not Enrolled for EFT with CIGNA?

Log in to www.cignaforhcp.com and click Resources > Clinical Reimbursement Policies and Payment Policies > Reimbursement > Electronic Funds Transfer (EFT). Click ‘Direct Deposit Authorization Form’ at the bottom of the page to access the form. Mail the completed form to the address on the form to enroll.

In addition to accessing your online remittance reports when they become available in early 2011, use the CIGNA for Health Care Professionals website (www.cignaforhcp.com) for secure and easy access to real-time transactions, such as precertification, claim status, and eligibility and benefits that can help you and your staff work more efficiently, allowing you to focus on caring for your patients.

*Online remittance reports will not be available for the GWH-CIGNA network.

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