INTEGRATION UPDATE

Integration Updates

Updates to the Secured Provider Portal — www.gwhcignaforhcp.com

Eligibility and Benefit Detail

The Eligibility and Benefits Inquiry tool on the Secured Provider Portal(www.gwhcignaforhcp.com) can now be searched 18 months in the past and 30 days in the future. The “Benefits as of” field shows the date of the eligibility and benefits information displayed. On the response page, you can now change the “Benefits as of” field to view eligibility and benefits information effective on another date.

Users Guide

The Secured Provider Portal User Guide has been updated and is now available on the website, www.gwhcignaforhcp.com > Important Updates. Refer to the User Guide for step-by-step directions to: log in to check the detail of processed claims, confirm the eligibility and benefits of a patient, submit precertification requests and update demographic information about your practice or facility

Web Address

The Secured Provider Portal new address is www.gwhcignaforhcp.com. Please update your bookmark to the new address. The former address, www.greatwesthealthcare.com/providers, will still take you to the correct website, but users are directed to an interim page reminding them of the new address. 

Secure Websites

In the coming months, you will learn about plans to transition to one website for both networks. Until that time, please continue to use CIGNA's separate websites for health care professionals to access directories, reference guide, and administrative tools that can help you and your staff work more efficiently.

Featured Article

• Cultural Competency - Increase Quality of Care and Improve Patient Compliance

Policy Updates

• Clinical, Reimbursement and Administrative Policy Updates
• Evaluation and Management Coding Review
• Preventive Care Coverage Update

Electronic Tools

• New eCourse Available
• Receive Your CIGNA Remittance Reports Online
• Transparent Cost of Care

Pharmacy Updates

• CIGNA Pharmacy Step Therapy Program to Expand
• New Value Prescription Drug List Option

Integration Updates

• Network Differences
• Ancillary Vendor and Facility Referrals
• Claim and Service Channels
• Brand Changes
• Revised GWH-CIGNA ID Cards
• Updates to the Secured Provider Portal
• Secure Websites

General Updates

• Eligibility and Benefit Enhancements
• New CIGNA Paper Claim and Correspondence Addresses and Fax Numbers
• Urgent Care for Non-emergencies

Helpful Reminders

• Reference Guides Updated
• Tell Us What’s Changed
• Use the Network
• Tools for Improving Claim Processing
• Access the Archives
• Go Green - Go Electronic