GENERAL UPDATE

Urgent Care for Non-emergencies

Treatment of non-emergency or low-severity conditions in an emergency room can significantly increase your patients’ out-of-pocket costs compared to treatment at an urgent care center or a physician’s office. Please consider providing same-day appointment availability in your office. When your office is closed, consider whether it would be appropriate to refer your patients to a participating urgent care clinic instead of the emergency room for non-life threatening conditions. For a list of CIGNA's participating urgent care centers, view our Provider Directory at http://cigna.benefitnation.net/cigna/docdir.aspx.

Featured Article

• Cultural Competency - Increase Quality of Care and Improve Patient Compliance

Policy Updates

• Clinical, Reimbursement and Administrative Policy Updates
• Evaluation and Management Coding Review
• Preventive Care Coverage Update

Electronic Tools

• New eCourse Available
• Receive Your CIGNA Remittance Reports Online
• Transparent Cost of Care

Pharmacy Updates

• CIGNA Pharmacy Step Therapy Program to Expand
• New Value Prescription Drug List Option

Integration Updates

• Network Differences
• Ancillary Vendor and Facility Referrals
• Claim and Service Channels
• Brand Changes
• Revised GWH-CIGNA ID Cards
• Updates to the Secured Provider Portal
• Secure Websites

General Updates

• Eligibility and Benefit Enhancements
• New CIGNA Paper Claim and Correspondence Addresses and Fax Numbers
• Urgent Care for Non-emergencies

Helpful Reminders

• Reference Guides Updated
• Tell Us What’s Changed
• Use the Network
• Tools for Improving Claim Processing
• Access the Archives
• Go Green - Go Electronic