GENERAL UPDATE

Reference Guides Updated

CIGNA's Reference Guides containing our administrative guidelines were updated and posted in January 2011. The guides combine information for physicians, hospitals, ancillary facilities, and other health care professionals.

Access the new CIGNA Reference Guide at either of the websites below. State-specific guides are also updated and posted, where applicable. You must be a registered user to access these sites. 

• www.cignaforhcp.com > Resources > Reference Guides > Health Care Professional Reference Guides
• www. www.gwhcignaforhcp.com > Tools & Resources > Healthcare Professional Reference Guide

Call 1.877.662.8041 to request a paper copy or a CD-ROM.

To promote administrative ease, the CIGNAReference Guide now includes information pertaining to participants with GWH-CIGNA ID cards. Please discontinue use of the separate Great-West Health Care Reference Guides and refer to the CIGNA Reference Guide for all CIGNA business.

Featured Article

• Cultural Competency - Increase Quality of Care and Improve Patient Compliance

Policy Updates

• Clinical, Reimbursement and Administrative Policy Updates
• Evaluation and Management Coding Review
• Preventive Care Coverage Update

Electronic Tools

• New eCourse Available
• Receive Your CIGNA Remittance Reports Online
• Transparent Cost of Care

Pharmacy Updates

• CIGNA Pharmacy Step Therapy Program to Expand
• New Value Prescription Drug List Option

Integration Updates

• Network Differences
• Ancillary Vendor and Facility Referrals
• Claim and Service Channels
• Brand Changes
• Revised GWH-CIGNA ID Cards
• Updates to the Secured Provider Portal
• Secure Websites

General Updates

• Eligibility and Benefit Enhancements
• New CIGNA Paper Claim and Correspondence Addresses and Fax Numbers
• Urgent Care for Non-emergencies

Helpful Reminders

• Reference Guides Updated
• Tell Us What’s Changed
• Use the Network
• Tools for Improving Claim Processing
• Access the Archives
• Go Green - Go Electronic