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March 2011


Reference Guides Updated

CIGNA's Reference Guides containing our administrative guidelines were updated and posted in January 2011. The guides combine information for physicians, hospitals, ancillary facilities, and other health care professionals.


Access the new CIGNA Reference Guide at either of the websites below. State-specific guides are also updated and posted, where applicable. You must be a registered user to access these sites. 

Call 1.877.662.8041 to request a paper copy or a CD-ROM.

To promote administrative ease, the CIGNAReference Guide now includes information pertaining to participants with GWH-CIGNA ID cards. Please discontinue use of the separate Great-West Health Care Reference Guides and refer to the CIGNA Reference Guide for all CIGNA business.




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Policy Updates

Electronic Tools


Pharmacy Updates

Integration Updates

General Updates

Helpful Reminders

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