November 2011

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Cigna debit card transactions

Our health care professional Reference Guides will be updated in January 2012 to provide information outlining how and when health care professionals should accept and use the Cigna debit card when presented by a Cigna plan participant.

The Cigna debit card should be used only for expenses referred to in the Internal Revenue Code section 213(d). Your patients may use their Cigna debit card to pay for accepted medical expenses through their Flexible Spending Account (FSA) and/or Health Reimbursement Account (HRA).

When a patient presents a Cigna debit card, please do not allow the card to be used for non-eligible expenses, such as cosmetic procedures. When Cigna patients use their debit card for their in-network health care professional visits, substantiating these claims will help improve their experience and will also help improve how quickly we can issue payments to you.

Additional information
For more information, including frequently asked questions, please visit the secure Cigna for Health Care Professionals website (CignaforHCP.com > News You Can Use).

We appreciate your cooperation with substantiating appropriate expenses.

Feature Article:

• Cigna announces a change for the better

Policy Updates:

• Clinical, reimbursement and administrative policy updates
• MedSolutions, Inc. providing radiology benefit and network management services
• Changes to claim submission timing

Integration News:

• ClaimCheck 9.0 applied to GWH-Cigna claims
• One secure website coming soon

Electronic Tools:

• Changes to improve your electronic experience
• HIPAA 5010 updates
• Cost estimation capability now available for patients
• Cigna Voluntary Patients: Electronic eligibility and benefit information through Emdeon®
• Tools for improving claim processing

Pharmacy News:

• New hepatitis C therapy