November 2011

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Reference guides updated

Cigna's Reference Guides containing our administrative guidelines will be updated in the first quarter of 2012. The guides combine information for physicians, hospitals, ancillary facilities, and other health care professionals.

Access the new Cigna Reference Guide at either of the websites below. State-specific guides are also updated and posted, where applicable. You must be a registered user to access these sites.

• CignaforHCP.com > Resources > Reference Guides > Health Care Professional Reference Guides
• GWHCignaforHCP.com > Tools & Resources > Health Care Professional Reference Guide

Call 1.877.581.8912 to request a paper copy or a CD-ROM.

To promote administrative ease, the Cigna Reference Guide includes information pertaining to participants with GWH-Cigna ID cards. Please discontinue use of the separate Great-West Health Care Reference Guides and refer to the Cigna Reference Guide for all Cigna business.

Feature Article:

• Cigna announces a change for the better

Policy Updates:

• Clinical, reimbursement and administrative policy updates
• MedSolutions, Inc. providing radiology benefit and network management services
• Changes to claim submission timing

Integration News:

• ClaimCheck 9.0 applied to GWH-Cigna claims
• One secure website coming soon

Electronic Tools:

• Changes to improve your electronic experience
• HIPAA 5010 updates
• Cost estimation capability now available for patients
• Cigna Voluntary Patients: Electronic eligibility and benefit information through Emdeon®
• Tools for improving claim processing

Pharmacy News:

• New hepatitis C therapy