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Contact Us
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Please provide |
Contact Info |
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Participation in CIGNA Network
Change of Address or other information
Add Another Pharmacy to Network
Copy of Preferred Drug List (Formulary)
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Pharmacy Name, NCPDP or NABP #, Address(city, state, zip), Phone number, Contact Name
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CIGNA Pharmacy Network Operations
E-mail: pharmacynetworkoperations@CIGNA.com
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CPM Agreement Terms
Reimbursement Research: Incorrect AWP MAC Pricing
Copy of MAC List
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Pharmacy Name, NCPDP or NABP #, Member ID and Name, Dispense Date, Drug Name and NDC #
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CIGNA Pharmacy Network Operations
E-mail: pharmacynetworkoperations@CIGNA.com
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Reimbursement Research: Incorrect AWP
Change of Contact Information
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Pharmacy Name, NCPDP or NABP #, Address(city, state, zip), Phone number, Contact Name, Member ID and Name, Drug Name and NDC #
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CIGNA Pharmacy Network Operations
E-mail: pharmacynetworkoperations@CIGNA.com
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Audit Questions
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Pharmacy Name, NCPDP or NABP #, Audit cycle - month/year
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CIGNA Pharmacy Network Operations
Audit E-mail: PharmacyAudit@CIGNA.com
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Payment: Status of Checks, Reconciliation Reports
Claim Reversals (online)
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Argus Health: 800-522-7487
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Exception Claim Error Number and Message:
151 Exceeds Quantity Therapy Allowed
141 NDC Not Covered
142 Drug Not Covered
082 Prior Authorization Required
085 Plan Limit Exceeded
009 Unit Dose Item Excluded
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Pharmacy Name, NCPDP or NABP #, Member ID and Name, Dispense Date, Drug Name and NDC #
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CIGNA HealthCare Pharmacy Service Center: 800 CIGNA24 (244-6224)
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Patient Benefit Error Number and Message:
001 Member ID Not Found
002 Member Not Eligible on Date Filled
080 Refill too soon
Other: Copay Questions (Brand vs. Generic)
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Member ID and Name, Dispense Date, Drug Name and NDC #, Pharmacy Name, NCPDP or NABP#
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CIGNA Pharmacy Member Services
800-622-5579
Membership Services
800 CIGNA24 (244-6224)
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