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HealthCare Frequently Asked QuestionsID Card InformationID Card Information
I've lost my ID card. What do I do? If you're in a CIGNA HealthCare in-network or managed care plan, call Customer Service for a replacement ID card. You can find the toll-free telephone number in your provider directory or call our Nationwide Customer Service Telephone Number 1.800.832.3211. You can also order a replacement ID card online by filling out the ID Card Request Form. If you have an immediate appointment with a participating provider, call Customer Service so they can call your doctor to confirm your eligibility. If you participate in one of our Indemnity plans, please contact your employer's Human Resources benefits manager. I just enrolled through my employer. How long will it take before I receive my ID card? The enrollment process can take anywhere from six to eight weeks. Once you enroll through your employer, it can take up to four weeks before CIGNA HealthCare receives your eligibility information. When your eligibility information is received, your information will be loaded into our computer system and your ID Card is ordered. If you need to seek medical care before your ID card arrives, a copy of your enrollment form will serve as proof of insurance and can be used as a temporary ID card. However, the provider may still require that you pay for services up front and then submit a claim for reimbursement once your eligibility information has been received. What do I do if I haven't yet received my card, and I have to go to the doctor? If you have just recently enrolled and need to seek medical care before your ID card arrives, a copy of your enrollment form will serve as proof of insurance and can be used as a temporary ID card. However, the provider may still ask that you pay for services up front and then submit a claim for reimbursement once your eligibility information has been received. If you are an existing participant in a CIGNA HealthCare plan and have recently re-ordered an ID card, the health care provider may contact the Member Services Department to verify coverage information. You can find the toll-free telephone number in your provider directory or call our Nationwide Customer Service Telephone Number 1.800.832.3211. What do the copays on my card mean? Copayments are predetermined fees for physician office visits, prescriptions or hospital services that the participant pays at the time of service. Your ID card lists the amount you pay for each service when seeking in-network care. What do I do if the PCP on my card is wrong? You can request a new ID card online! What do I do if the name on my card is wrong? Most employers electronically transmit eligibility information to CIGNA HealthCare. Please notify your Benefits Department of this change so they can update their information for CIGNA. |
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