Explanation of Benefits

What your Explanation of Benefits (EOB) tells you.

An Explanation of Benefits (EOB) is simply a statement detailing your medical benefits account activity. Whenever you or a covered family member receive health care services from a doctor, specialist, hospital or other facility, and you are responsible for payment, we will send you an explanation of benefits or a letter with complete information about the service provided and charges paid. Please note that you will receive an EOB for managed care plans only when you owe money beyond your normal copayment.

To understand your EOB, first check to see if you've received a one-sided or two-sided form, then go to the page that describes the form you received. Both contain the same basic information.

Click on any number for an explanation of that item. A full listing of definitions is available at the bottom of each page.

Remember to save your EOBs for tax purposes and as a record of family care dates and services.