General Questions for Agent/Broker Federally Facilitated Marketplaces Registration
October 2, 2013
On October 2, the Centers for Medicare and Medicaid Services (CMS) released Frequently Asked Questions (FAQs) for agents and brokers interested in assisting qualified individuals with eligibility and enrollment in Federally Facilitated Marketplaces (FFMs). Although the FAQs are dated September 19, they were not released until October 2.
The FAQs answer general questions of interest to agents and brokers regarding FFM certification, including how to register, the registration process, and detailed information agents and brokers will need to register. Key information within the FAQs includes:
- An overview of the two-part registration process to obtain certification:
- Part one includes completion of training
- Part two confirms identity and creates an FFM User ID
- A National Producer Number (NPN) is required to complete registration
- Training for the FFMs is located on the Medicare Learning Network, where simple site registration is required
- Several questions address potential technical issues during registration and certification
- The courses are not currently compatible with iPads or handheld devices
There is no deadline for completing the registration process, but all requirements must be met before agents and brokers can assist individuals with enrollment for the 2014 plan year.
The FAQs focus on the registration process to work with individuals. Agents and brokers who work exclusively with employers purchasing coverage on the Small Business Health Insurance Options Program (SHOP) Marketplace have different requirements.
The FAQs do not address agent and broker compensation.
We highly recommend agents and brokers interested in becoming certified in the FFMs review the full FAQ. There are many clearly laid out details to help ensure training and certification are completed successfully.
There is also general information about the role of agents and brokers in the FFM on the CMS website.
We encourage you to bookmark our health care reform website, InformedOnReform.com.