Quality Assurance

The quality of care and services is a key component in the satisfaction of our members and in the partnership with our dentists. Through our credentialing process and CIGNA Dental Quality Management Program, we collaborate with our dentists to ensure quality of care and services.

The critical elements of the Quality Management Program include:

• initial credentialing
• recredentialing
• accessibility monitoring
• health promotion and preventive care
• network dentist performance monitoring
• quality measurement studies
• complaint and grievance review
• member satisfaction surveys
• setting administrative standards for accuracy and response
• reporting results and implementing corrective actions
• periodic onsite assessments of dental facilities (routinely performed for CIGNA Dental Care and as needed for CIGNA Dental PPO)
• educational feedback to offices by network management and dental directors

CIGNA's e-onboarding tool automates the credentialing process. It allows you to complete, sign and submit all required documents electronically; including uploading of required credentials to participate in the CIGNA Dental Network. This tool drives efficiences for your practice by eliminating the manual paper process and getting you up and running quicker. Thank you for your interest in joining the CIGNA DHMO and/or CIGNA PPO network. To request information or an application, please e-mail DentistEnrollment@cigna.com or contact the Provider Service Unit at 1.800.CIGNA24 from 8am to 7pm CST.