How to Submit Claims to CIGNA

CIGNA strongly encourages you to submit claims electronically including Coordination of Benefits (COB) claims. There are two easy ways to submit electronic claims to CIGNA:

• Direct Electronic Claim Submission
• Electronic Claim Filing Through a Clearinghouse

Direct Electronic Claim Submission

Submit claims directly to CIGNA using Post-N-TrackTM web service. This free*, easy-to-use secure software delivers your claims electronically to CIGNA.

Advantages of using Post-N-Track:

• Free* for health care professionals and facilities
• Easy to download and install on your desktop PC in minutes
• Compatible with most existing systems and HIPAA-standard 837 claim files
• Delivers information in real time, with faster response
• Provides quick, detailed notification for claims submitted with missing or invalid data
• One easy connection for all CIGNA claims

Enroll now at Post-N-Track (www.post-n-track.com).

*Health care professional is responsible for any expenses required to enable connectivity to the Internet including, but not limited to, a computer and Internet connection fee.

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Electronic Claim Filing Through a Clearinghouse

If you prefer to have a third party submit your claims to CIGNA, you can still enjoy all the benefits of electronic filing, including:

• Streamlined billing, helping to reduce paperwork
• Faster claim delivery than traditional mail
• Improved feedback/correction capability for claims with missing or invalid data
• One address for all CIGNA claims
• Confirmation that your claims were received by CIGNA

Contact one of the clearinghouses listed below to have claims submitted directly to CIGNA electronically.

The vendors below submit claims to CIGNA using Post-n-Track software or through a clearinghouse listed above. If you currently submit 100% of your claims to CIGNA on paper and agree to convert to electronic claims submission, you may be eligible to:

• Submit claims electronically for free via MD On-Line and to qualify for special offers on all payer solutions, or
• Obtain free claims submission services from Office Ally.

Contact MD On-Line or Office Ally for more information.

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Paper Claim Submission

We strongly encourage you to submit claims electronically through a clearinghouse to save time and money. However, if you need to file a paper claim, use one of these claim forms:

• UB04 form for hospital charges
• CMS-1500 form for all other charges

Tips for paper claim submission:

• After completing the appropriate form, mail it to the address shown on the back of your patient's CIGNA ID card.
• Use machine-printed forms whenever possible. Use black ink if you need to handwrite information.
• Include the patient's CIGNA ID number on all claim attachments and correspondence.

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