Participation in CIGNA Network

Change of Address or other information

Add Another Pharmacy to Network

Copy of Preferred Drug List (Formulary)

Pharmacy Name
NCPDP or NABP #
Address(city, state, zip)
Phone number
Contact Name

CIGNA Pharmacy Network Operations

E-mail: pharmacynetworkoperations@CIGNA.com

CPM Agreement Terms

Reimbursement Research:
Incorrect AWP
MAC Pricing

Copy of MAC List

Pharmacy Name
NCPDP or NABP #
Member ID and Name
Dispense Date
Drug Name and NDC #

CIGNA Pharmacy Network Operations

E-mail: pharmacynetworkoperations@CIGNA.com

Reimbursement Research:
Incorrect AWP

Change of Contact Information

Pharmacy Name
NCPDP or NABP #
Address(city, state, zip)
Phone number
Contact Name
Member ID and Name
Drug Name and NDC #

CIGNA Pharmacy Network Operations

E-mail: pharmacynetworkoperations@CIGNA.com

Audit Questions

Pharmacy Name
NCPDP or NABP #
Audit cycle - month/year

Audit E-mail: PharmacyAudit@CIGNA.com

Payment:
Status of Checks
Reconciliation Reports

Claim Reversals (online)

Argus Health: 800-522-7487

Exception Claim Error Number and Message:

151 Exceeds Quantity Therapy Allowed

141 NDC Not Covered

142 Drug Not Covered

082 Prior Authorization Required

085 Plan Limit Exceeded

009 Unit Dose Item Excluded

Pharmacy Name
NCPDP or NABP #
Member ID and Name
Dispense Date
Drug Name and NDC #

CIGNA HealthCare Pharmacy Service Center: 800-832-3211

Patient Benefit Error Number and Message:

001 Member ID Not Found

002 Member Not Eligible on Date Filled

080 Refill too soon

Other: Copay Questions (Brand vs. Generic)

Member ID and Name
Dispense Date
Drug Name and NDC #
Pharmacy Name
NCPDP or NABP#

CIGNA Pharmacy Member Services
800-622-5579

Membership Services
800 CIGNA24