Training

Cultural Competency Assessment: Examine your own level of cultural competency and increase your awareness by taking a brief self-assessment. Appropriate for physicians, clinical staff, and office staff.

Close the Cultural Divide - Webinar Replay: Listen to this 30-minute session to learn steps in bridging the cultural divide between patients and health care professionals.

A Physician’s Guide to Culturally Competent Care – U.S. Department of Health & Human Service : Explore engaging cases and learn about cultural competency in health care. Receive nine free CME credits (for physicians and physician assistants) or nine contact hours (for nurse practitioners).

Medical Assistant Video – Addressing Language and Culture in Health Care Practices : Through this video, increase awareness of cultural disparities in a health care setting specific to the medical assistants’ patient interaction.

Interpreters Save Lives: A nationally award winning 90-second public service announcement about the importance of medical interpreters.

Toolkits

Better Communication, Better Care: Tools to care for diverse populations: Access this toolkit, created by the Industry Collaboration Effort (ICE), a consortium of health plans and health care professionals in which Cigna plays a prominent role, to help you and your staff build rapport with patients, learn how to manage expectations, and screen for cultural needs of a diverse patient practice.

A Practitioner's Guide for Advancing Health Equity: Community Strategies for Preventing Chronic Disease: Use this guide as a resource to you and your staff to help advance health equity through community health interventions. Made available by the Centers for Disease Control and Prevention (CDC), this guide focuses on policy, systems, and environmental improvements designed to improve the places where people live, learn, work, and play. These four sections can assist you in advancing health equity:

Section 1: Incorporating Equity into Foundational Skills of Public Health

Section 2: Maximizing Tobacco-Free Living Strategies to Advance Health Equity

Section 3: Maximizing Healthy Food and Beverage Strategies to Advance Health Equity

Section 4: Maximizing Active Living Strategies to Advance Health Equity

Working Together to End Racial and Ethnic Disparities One Physician at a Time, Toolkit, American Medical Association (AMA): Review a summary and order information from the American Medical Association Toolkit, which includes two CD-ROM discs and a facilitation guide. Find other materials from the AMA’s work on eliminating health disparities, including CMEs and research findings.

Cultural Proficiency, American Academy of Family Physicians: Find resources and tools to assess your level of cultural proficiency. View a list of issues to consider then preparing patient education and continuing medical education materials and programs. Find information about specific populations, such as GLBT, deaf and hard of hearing and children and adolescents.

RESOURCES FOR PATIENT COMMUNICATION

American Medical Association: Health Literacy: Learn more about health literacy through engaging case studies, valuable toolkits, patient safety monographs, patient tip cards, and much more.

Guidelines for care of Lesbian, Gay, Bisexual, and Transgender Patients: Understand health care disparities that may affect lesbian, gay, bisexual, and transgender patient (LGBT) populations. Review these guidelines to learn how you can help create a welcoming clinical environment for your LGBT patients.

Patient Health Care Preferences Questionnaire: Print and use this brief questionnaire, now available in English and Spanish, to gather patient details that may indicate a need for cultural sensitivity when providing care. As the population in the United States continues to diversify, it’s important to get a better understanding of culturally driven health care preferences. Cigna will not be collecting this data. It is meant to help you provide quality health care to all of your patients.

Tips on Working with a Language Interpreter: Learn tips to help create an optimal experience with language interpreters and limited English proficiency patients.

Information Briefs and Links

America’s Hispanic Community:  Improving health outcomes through engagement with health care professionals: Created to raise awareness of the particular health care needs of the Hispanic and Latino population to help your patients with their health and well-being.

Health Equity: Reducing Disparities to Increase Patient Adherence and Improve Health Outcomes.

National Recognition:  The National Business Group on Health awarded Cigna with its "Award for Innovation in Reducing Health Care Disparities" in 2012.  Cigna was honored again at the White House with the U.S. Surgeon General's Medallion of Honor for our efforts to reduce health disparities.

MedEdPORTAL: Receive teaching materials, assessment tools, and faculty development resources on topics including cultural competency and health disparities.

National Partnership for Action to End Health Disparities (NPA): Get the most out of programs that target the elimination of health disparities through the coordination of partners, leaders and stakeholders committed to action.