Cultural Competency Training and Resources
Cigna believes in providing health care professionals with the tools necessary to help treat their patients. By being culturally competent in health care, health care professionals can understand a patient’s diverse values, beliefs, and behaviors, and customize treatment to meet the patient’s social, cultural and linguistic needs.
In fact, Cigna was honored at the White House for efforts to reduce health care disparities.
The U.S. Surgeon General's Medallion of Honor was awarded to Cigna and its Health Disparities Council.
The following cultural competency resources are available to you and your staff at no cost to you:
America’s Hispanic Community: NEW! Improving health outcomes through engagement with health care professionals: Created to raise awareness of the particular health care needs of the Hispanic and Latino population to help your patients with their health and well-being.
Patient Health Care Preferences Questionnaire: NEW! Print and use this brief questionnaire, now available in English and Spanish, to gather patient details that may indicate a need for cultural sensitivity when providing care. As the population in the United States continues to diversify, it’s important to get a better understanding of culturally driven health care preferences. Cigna will not be collecting this data. It is meant to help you provide quality health care to all of your patients.
Tips on Working with a Language Interpreter: NEW! Learn tips to help create an optimal experience with language interpreters and limited English proficiency patients.
Close the Cultural Divide - Webinar Replay: NEW! Listen to this 30-minute session to learn steps in bridging the cultural divide between patients and health care professionals.
Health Equity: Reducing Disparities to Increase Patient Adherence and Improve Health Outcomes.
Cultural Competency Assessment: Examine your own level of cultural competency and increase your awareness by taking a brief self-assessment. Appropriate for physicians, clinical staff, and office staff.
Interpreters Save Lives: A nationally award winning 90 second public service announcement about the importance of medical interpreters.
A Physician’s Guide to Culturally Competent Care – U.S. Department of Health & Human Service : Explore engaging cases and learn about cultural competency in health care. Receive nine free CME credits (for physicians and physician assistants) or nine contact hours (for nurse practitioners).
Working Together to End Racial and Ethnic Disparities One Physician at a Time, Toolkit, American Medical Association (AMA) : Review a summary and order information from the American Medical Association Toolkit, which includes two CD-ROM discs and a facilitation guide.
Find other materials from the AMA’s work on eliminating health disparities , including CMEs and research findings.
Training Materials, The California Endowment : View a list of training materials for "culturally competent health systems," including materials from the American Association of Colleges of Nursing, guides for managers, a workbook on "connecting worlds" and language services.
Medical Assistant Video – Addressing Language and Culture in Health Care Practices : Through this video, increase awareness of cultural disparities in a health care setting specific to the medical assistants’ patient interaction.
MedEdPORTAL: Receive teaching materials, assessment tools, and faculty development resources on topics including cultural competency and health disparities.
National Partnership for Action to End Health Disparities (NPA): Get the most out of programs that target the elimination of health disparities through the coordination of partners, leaders and stakeholders committed to action.
Cultural Proficiency, American Academy of Family Physicians: Find resources and tools to assess your level of cultural proficiency. View a list of issues to consider when preparing patient education and continuing medical education materials and programs. Find information about specific populations, such as GLBT, deaf and hard of hearing and children and adolescents.
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