Electronic Funds Transfer

Electronic Funds Transfer (EFT)

What is EFT?
EFT, or direct deposit, electronically deposits claim fee-for-service and capitated payments directly into your back account.

What are the benefits of enrolling in EFT?

Eliminate paper check mail delivery and handling.
Access funds on the same day of the deposit.
Increase efficiency and improve cash flow.
View a separate remittance report online for each deposit, which shows the:
- Deposit transaction
- Details about the claims processed
- Payments included in that fund transfer
Easily reconcile payments using a single remittance tracking number:
- Ask your bank to provide the payment related information from field 3 of record 7 on the EFT report they send to you
- “Reference Identification Field” (or TRN02) on your ERA
- Number located on the right side of the first page of your online remittance report

EFT enrollment guidelines

For savings account deposits, verify that your bank will support EFT.
The enrollment process typically takes four to six weeks.
If you use more than one Taxpayer Identification Number (TIN), you must complete a separate enrollment for each.
If your TIN, billing address, or bank account changes, you must submit a change request by logging in to the Cigna for Health Care Professionals website (www.CignaforHCP.com) > Working With Cigna > Manage EFT Settings.
EFT is not currently available for payments associated with patients with GWH-Cigna ID cards.
To enroll to receive EFT for behavioral service payments, visit www.CignaBehavioral.com > Providers > Tools and Forms.
If a remittance report for a patient with a Cigna Choice Fund reimbursement account (HRA, HSA, FSA) is not included with the Cigna medical payment, it will be mailed to you within 48 hours.

Enrollment in EFT- two options

Enroll in EFT with multiple payers, including Cigna, using the Council for Affordable Quality Health Care (CAQH) website: https://solutions.CAQH.org.*
Enroll in EFT directly with Cigna by logging in to www.CignaforHCP.com > Working With Cigna > Enroll in Electronic Funds Transfer (EFT) Options.
- Complete the electronic enrollment form.
- Cigna sends a “pre-note” transaction to your bank to verify all the banking information is correct:
  - If the pre-note is not returned to Cigna, you begin receiving EFT on your next payment cycle.
  - If the pre-note is returned with errors, Cigna contacts you to obtain correct banking information.
- To check the state of your EFT application, log in to www.CignaforHCP.com > Working With Cigna > Manage EFT Settings.