| Type of Inquiry | Please provide | Contact Info |
|---|---|---|
|
Participation in Cigna Network Change of Address or other information Add Another Pharmacy to Network Copy of Preferred Drug List (Formulary) |
Pharmacy Name, NCPDP or NABP #, Address(city, state, zip), Phone number, Contact Name |
Cigna Pharmacy Network Operations E-mail: |
|
CPM Agreement Terms Reimbursement Research: Incorrect AWP MAC Pricing Copy of MAC List |
Pharmacy Name, NCPDP or NABP #, Member ID and Name, Dispense Date, Drug Name and NDC # |
Cigna Pharmacy Network Operations E-mail: |
|
Reimbursement Research: Incorrect AWP Change of Contact Information |
Pharmacy Name, NCPDP or NABP #, Address(city, state, zip), Phone number, Contact Name, Member ID and Name, Drug Name and NDC # |
Cigna Pharmacy Network Operations E-mail: |
|
Audit Questions |
Pharmacy Name, NCPDP or NABP #, Audit cycle - month/year |
Cigna Pharmacy Network Operations Audit E-mail: PharmacyAudit@Cigna.com |
|
Reimbursement Research: Incorrect AWP Change of Contact Information |
Pharmacy Name, NCPDP or NABP #, Address(city, state, zip), Phone number, Contact Name, Member ID and Name, Drug Name and NDC # |
Cigna Pharmacy Network Operations E-mail: |
|
Payment: Status of Checks, Reconciliation Reports Claim Reversals (online) |
Argus Health: 800-522-7487 |
|
|
Exception Claim Error Number and Message: 151 Exceeds Quantity Therapy Allowed 141 NDC Not Covered 142 Drug Not Covered 082 Prior Authorization Required 085 Plan Limit Exceeded 009 Unit Dose Item Excluded |
Pharmacy Name, NCPDP or NABP #, Member ID and Name, Dispense Date, Drug Name and NDC # |
Cigna HealthCare Pharmacy Service Center: 800 Cigna24 (244-6224) |
|
Patient Benefit Error Number and Message: 001 Member ID Not Found 002 Member Not Eligible on Date Filled 080 Refill too soon Other: Copay Questions (Brand vs. Generic) |
Member ID and Name, Dispense Date, Drug Name and NDC #, Pharmacy Name, NCPDP or NABP# |
Cigna Pharmacy Member Services Membership Services |
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