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8:00 am to 10:00 pm (ET)
Monday through Friday
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*The downloading and use of the myCigna.com mobile app is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.
Making Changes to Your Plan Outside of Open Enrollment
You can change your plan within 60 days of a qualifying event such as:
- Lost coverage at work (or other) health coverage.
- Gained or became a dependent through marriage, birth, adoption, or placement for adoption.
- Insurance company made a major mistake in your insurance contract.
- Eligibility for financial assistance has changed.
- You moved and need to pick another plan based on the coverage area.
If you have questions about open enrollment—or about these special qualifying events—just call Cigna at 1.866.438.2446, 8:00 am to 10:00 pm (ET), Monday through Friday, to speak to a licensed Cigna agent.