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  • Home Individuals & Families Member Guide Language Assistance and Interpreter Services

    Language Assistance and Interpreter Services

    If you are a Cigna Healthcare health plan customer and have difficulty understanding English, we offer language assistance and interpreter services at no extra cost to you.

    Are you a member?

    Activate your myCigna account for access to all plan details and live, 24/7 support.

    Activate your account now

    How can Cigna Healthcare help?

    Cigna HealthcareSM provides free aids and services to people with disabilities to communicate with us, including written information in other formats, large print, audio and accessible electronic formats.

    Cigna Healthcare also provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters
    • Information written in other languages

    If you need any of these services, please call the Customer Service number on your Cigna Healthcare ID card. If you do not have or are unable to locate your ID card, in the United States please call 1 (866) 494-2111. If you have hearing or speech loss and use Telecommunications Relay Services (TRS) or a Text Telephone (TTY), dial 711 to connect with a TRS operator.

    Discrimination is Against the Law

    Cigna Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cigna Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

    Cigna Non-discrimination Notice – IFP Medical: English [PDF] | Spanish [PDF] | Chinese [PDF]

    Cigna Non-discrimination Notice – IFP Dental: English [PDF] | Spanish [PDF] | Chinese [PDF]

    Filing grievances and complaints

    If you believe that Cigna Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by sending an email to ACAGrievance@cigna.com or by writing to the following address:

    Cigna Healthcare Nondiscrimination Complaint Coordinator
    P.O. Box 188016
    Chattanooga, TN 37422

    If you need assistance filing a written grievance, please call the number on the back of your Cigna Healthcare ID card or email: ACAGrievance@cigna.com.

    To file a civil rights complaint online with the U.S. Department of Health and Human Services, Office for Civil Rights, visit the Office for Civil Rights Complaint Portal.

    By mail:

    Download and complete a complaint form and send to:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201

    By phone:

    , or (TDD)

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    Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of The Cigna Group.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details