January 2010

Use the Network

CIGNA and former Great-West Healthcare, now part of CIGNA, contractually require participating providers to direct participant referrals to other in-network contracted physicians and facilities, except in the case of an emergency, as otherwise required by law, or unless approved by CIGNA in advance of the service being provided.  Failure to adhere to this requirement may result in further action up to and including termination from the network.

Referring participants to other participating providers helps maximize the benefits available through their CIGNA or Great-West Healthcare plans, while helping to minimize their out-of-pocket expense.

Access the CIGNA online provider directory at www.cigna.com for a complete listing of CIGNA participating physicians and facilities.  Access the Great-West Healthcare online provider directory at www.greatwesthealthcare/providers.com for a complete listing of Great-West Healthcare participating physicians and facilities.

Featured Articles
- New eCourses Available
- Laboratory Services
- CIGNA Cost of Care Estimator
- DME Transitioning to CareCentrix
- Tobacco Cessation
- Submitting H1N1 Claims

Great-West Healthcare Integration News
Transitioning to the CIGNA Brand
- Participant ID Cards
- Explanation of Payment Changes
- Electronic Transaction Changes

Administrative Updates
- Reference Guides Available Online
- Precertification of Coverage
- CIGNA Medicare Access®
- Submitting Information Changes
- Modifier and Payment Policies
- Go Green! Go Electronic!
- Use the Network
- Tools for Improving Claim Processing
- Access the Network News Archives!