CIGNA.com Home CIGNA Disability Management Solutions(TM)
 Managers' Disability Toolkit®
Initial Absence
What to do when the employee first calls out.
Ongoing Absence
Manager-employee-claim manager contact during the absence.
Employee Assistance
When to use EAP and how it can help.
FMLA
What is FMLA and what are your responsibilities as a manager?
Claim Decisions
Types of claim decisions and what to expect with each one.
Return-to-Work
What to do when your employee is ready to come back to work.
Behavioral Health Disability
Assistance for managers when employees return to work from a behavioral health disability.
Frequently Asked Questions
FAQs for Managers
External Resources

Welcome to the Managers' Disability Toolkit®

Your employee is out of work with a disabling illness or injury.

  • What do you do next?
  • Who should you call?
  • What can you say and what should you not say to the employee?
  • What do you tell the employee's co-worker?
  • What can you expect from the Claim Manager?
  • What are your options for returning the employee to work?

As a supervisor, you play a crucial role in the management of your employee's disability absence. This easy-to-use website will help you, the manager of the ill or injured employee, navigate your way through the disability and return-to-work process.



The information contained in this Toolkit is intended as a general reference on these issues. It provides general background information and is not intended to be relied on as legal advice. Users of this site should discuss these issues with their own attorneys and/or human resources advisors.