Ongoing Absence

Manager-employee contact should begin early and continue often throughout the duration of the employee's disability absence. Employees are most likely to return to work if they feel that their communication needs are met and if they are satisfied with how they are treated by their employer. A 2001 CIGNA-Intracorp study conducted by the Gallup Organization and entitled "The Disability Experience: What Helps and Hinders Return to Work", found that disability durations were twice as long for employees who were not satisfied with an employer's involvement while they were out of work.

This section will give you tips on what to expect from the CIGNA Disability Management Solutions (DMS)case manager, what to say during conversations with the employee, and options to consider in anticipation of the employee's return to work.