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2018 Highlights

Below are some 2018 highlights of our environmental, social, and governance efforts and accomplishments.

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Health and Wellness

Customers and Clients

  • Partnered with over 1 million prescribing physicians and, in 2018, achieved our bold goal of reducing opioid use among our customers by 25%, 1 year ahead of schedule
  • Expanded our goal to reduce customer overdoses in targeted communities by 25% by the end of 2021
  • Engaged with more than 85,000 prescribers annually whose patients have a concerning pattern of opioid prescription use to ensure that prescriptions are appropriate, medically necessary, and safe for the patient
  • Released results from a national survey exploring the impact of loneliness in the United States which received 9 billion media impressions
  • Reached over 3.6 million commercial customers with access to value-based care. 96% of Cigna’s customers in our top 40 markets are within 15 miles of at least 3 primary health care providers in a collaborative care arrangement
  • Achieved our 50/90 value-based payment goal set by the Department of Health & Human Services (50 percent of payments in alternative payment models and 90 percent in value-based arrangements by the end of 2018)
  • Engaged approximately 200 employees in Cigna Health Equity Council Forums each quarter


  • Contributed $24.3 million in combined Cigna Giving through our Foundation, Civic Affairs, and employee volunteering
  • Funded 15 Cigna Foundation World of Difference Grants to address health disparities and advance community health navigation
  • Provided the Health Improvement Tour at 446 events in 252 cities, offering over 25,000 free biometric screenings and health coaching to communities since 2016
  • Logged 80,529 hours of Cigna employee volunteer service valued at over $2 million
  • Provided over 600 hours of skill-based community volunteering and over 100 hours of pro bono work from Cigna legal associates
  • Packed more than 3.6 million meals for Feeding Children Everywhere since 2013 for hungry children
  • Donated over 3,000 pounds of food to a Connecticut-based regional food bank
  • Announced new $25 million, 5-year commitment to Healthier Kids for Our Future
  • Engaged more than 21,000 employees and their families from 28 countries to join Cigna's Fitness Challenge, culminating in over 39.6 million minutes of exercise with an aggregate weight loss of 39,521 pounds
  • Reached 97% of employees and families that are tobacco-free
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  • Worked toward Cigna’s 2020 environmental targets of 20% absolute reduction in greenhouse gas emissions, 15% absolute reduction in energy use, and 10% absolute reduction in water consumption (from 2013 base year)
  • Reached 16 LEED® certified buildings and 34 sites currently enrolled in the U.S. Environmental Protection Agency's ENERGY STAR® program
  • Donated over 16 computers to Connecticut non-profits, including schools, libraries, hospitals and homeless shelters, through our Cigna IT Computer Donation program
  • Encouraged more than 4.3 million Cigna customers to opt out of paper statements, resulting in eliminating 43 million paper statements and envelopes since 2012
  • Diverted over 5,760 tons of waste from landfills through Cigna’s 100% paper shredding policy for all office paper since 2014
  • Recycled nearly 250 tons of cans, bottles, and cardboard; equipment; and materials that were removed as part of building renovations, at our corporate headquarters (equivalent to the weight of over 40 elephants)
  • Avoided consumption of an estimated 200,000+ single-use plastic bottles by implementing infused water stations at our corporate headquarters
  • Donated over 16 computers to Connecticut non-profits, including schools, libraries, hospitals, and homeless shelters, through our Cigna IT Computer Donation program
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Inclusive and Responsible Business


  • Supported 9 Cigna Colleague Resource Groups (including more than 4,800 employees) to generate actionable insights and innovate products and services that are culturally relevant and appropriate in meeting the needs of emerging, influential consumers of health services
  • Continued 110 Lean In Circles to provide the power of peer support through guided education and peer mentoring
  • Facilitated a Cross Cultural Diversity Forum comprised of 5 work groups across different teams within Cigna's Consumer Health Engagement area, providing culturally diverse content and education to approximately 1,515 staff
  • Contracted providers completed 398 cultural competency training courses
  • Cigna employees completed over 28,400 cultural competency or language assistance services training courses.
  • Scored 100% on the Corporate Equality Index from the Human Rights Campaign
  • Scored 100% on the Disability Equality IndexSM Award from U.S. Business Leadership Network®
  • Scored 5 out of 5 in 3 of the 4 pillars on the Hispanic Association on Corporate Responsibility’s Corporate Inclusion Index
  • Established goal to increase supplier diversity spend by at least 30%

Training and Development

  • Recognized 11,500 employees through our Cigna Champions program in the United States
  • Engaged approximately 2,000 Cigna employees in a Leadership Colloquia series designed to inform and influence Cigna's global business strategy and leadership development through dialog with external thought leaders across a variety of disciplines
  • Contributed approximately $11.6 million in educational reimbursement for about 2,500 Cigna colleagues

Ethics & Governance

  • Trained 100% of new employees in our newly refreshed Code of Ethics and all existing employees affirm their adherence to the Code annually
  • Supported our commitment to the United Nations Global Compact to back the Compact’s 10 principles on human rights, labor, environment, and anti-corruption across the enterprise
  • Continued our Privacy Steward program to support and drive privacy compliance within the business/corporate areas
  • Communicated our Supplier Code of Conduct to support our responsible sourcing practices
  • Continued enterprise-wide guidance of Cigna Connects through our Cigna Connects Corporate Responsibility Governance Council comprised of 20 cross-functional leaders

Disclaimer: The report covers calendar year 2018 and unless otherwise noted, excludes the combination with Express Scripts, which closed on December 20, 2018.