Community Resilience

We understand that improving the health and well-being of our customers doesn’t stop at the individual level. Our customers are part of communities and when their communities face challenges, they do too. Consequently, strengthening communities is vitally important to us at Cigna.

In 2020, we built on the actions that we had previously taken to promote resilience in our communities so that they are better equipped to bounce back after experiencing adversity. We did this by reducing our impact on the environment and contributing to conversations about the link between climate change, human health, and planetary health; building more sustainable health care systems and advancing health equity; and supporting communities experiencing global health emergencies and extreme weather events.1

Serving Customers and Strengthening Communities During Natural Disasters

Understanding that climate change and environmental risk pose unique challenges to clients and communities, specifically health and public health systems, we maintain an online Disaster Resource Center for first responders, health plan customers, and employer clients. The site is continually updated by our Employee Assistance Consultant team, which has intimate knowledge of our provider network and can make real-time updates to help impacted stakeholders.

We also support customers during extreme weather events through our Customer Disaster Response Program, which offers access to trained clinicians through our Employee Assistance Program; onsite critical incident support; and flexibility to make temporary policy changes, such as waiving various medical requirements, refilling prescriptions, and expanding our help line to proactively address customer service issues and provide personal assistance and support for all affected by a disaster.

In addition to directly supporting our customers through these resources, the Cigna Foundation provides support to communities impacted by extreme weather events through charitable contributions and partnerships with credible, leading disaster relief organizations.

We work to ensure that services to customers, employer clients, and health care providers are not interrupted by extreme weather events by following the procedures set forth by Cigna’s Business Continuity Program.

Advancing the Conversation on the Link between Climate Change and Human Health

We recognize that we have an important role to play in creating community resilience by reducing our environmental impact as an organization and advancing the conversation on the link between climate change, human health, and planetary health.

Cigna participates in and supports local, national, and international discussions about climate change – specifically the connection between planetary health and human health through engagement with our community partners, business partners, industry associations, and intergovernmental organizations. Our collaborations in 2020 included the United Nations Global Compact’s (UNGC’s) Action Platform on Climate Ambition.

Engaging Our Employees on Environmental Stewardship

Outside of our enterprise-level strategy and framework, we raise awareness about environmental stewardship among employees and customers. We empower employees to take action through job aids, information in the Employee Handbook, and the employee-led environmental action-oriented program called GreenSTEPS (Sustainability Team for Environmental Protection and Stewardship).

The GreenSTEPS team has worked on a variety of community-oriented environmental projects, such as holding an Electric Vehicle Experience Day, hosting environmental fairs, planting a vegetable garden on the grounds of our corporate headquarters, and building the first production-scale aquaponics system near our corporate headquarters. During COVID-19 we have temporarily halted these projects to comply with public health and safety measures.

In 2020, GreenSTEPS launched a new internal communications campaign to engage employees in environmental sustainability efforts. The campaign featured monthly articles about Environmental, Social, and Governance (ESG) initiatives that the company was participating in; shined a light on different environmental efforts; and provided employees with tips on how they could reduce their consumption while working remotely. We also continued to empower our customers to reduce their environmental impact by providing them with the option to receive paperless statements, submit claims online, use direct deposit, and view plan information through myCigna and the myCigna® App.

Case Study: Cigna's Business Continuity Planning

Cigna's Business Continuity Planning (BCP) Team is responsible for developing, maintaining, and implementing business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. The company’s Business Continuity Program sets forth plans and procedures for the continuation of business functions and the use of supporting technology to recover critical business processes in the event of hurricanes and other unexpected disruptions, including pandemics.
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