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Energy, Emissions, Water, and Waste

Energy, Emissions, Water, and Waste

In 2018, we continued to identify and execute on environmental stewardship projects for owned and leased properties (in collaboration with our property management company) to support our 2020 environmental targets and reduce our operational energy, emissions, water, and waste footprint.

Identifying Energy and Emissions Reduction Opportunities

To increase energy efficiency and reduce greenhouse gas emissions, we have prioritized the following areas of focus:

  • Real Estate: We pursue space optimization, energy-efficiency projects, and green building materials.
  • Business Travel: We support telecommuting, ride-sharing programs, and offer a pre-tax mass transit benefit program. We also have established a fuel-efficient, leased-vehicle fleet. Cigna's vehicle fleet exceeds the national average for fuel efficiency—the majority of our vehicles are 4-cylinder with alternative fuel capabilities and hybrid engines, and are classified as partial zero emissions vehicles.
  • Information Technology: We utilize server virtualization, desktop virtualization, and have a zero e-waste policy.

In 2018, we further accelerated our investments in efficient operations of our critical equipment. At our data center in Windsor, Connecticut, we anticipate a reduction of approximately 2 million kilowatt hours in energy following the completion of a power distribution unit upgrade project. We also are expecting a potential reduction of up to 700,000 kilowatt hours associated with right sizing our UPS modules and substation replacement at our data center. We also continue to benefit from investments made in LED lighting retrofits.

Deploying Water Efficient Technologies and Practices

Much of Cigna's water use comes from cooling towers, make-up water for condenser systems, landscaping and irrigation for owned properties, and some remaining older model heating, ventilation, and air conditioning (HVAC) systems. Many significant water reduction techniques have been employed, including low-water landscape designs, faucet sensors for all large facilities, and upgrading older HVAC equipment.

To reduce water consumption, save energy, and improve environmental well-being, we use a variety of strategies and technologies that lessen the burden on potable water supply and wastewater systems. We are guided by the following model:

  • MONITOR water consumption performance.
  • MAXIMIZE fixture potable water efficiency within buildings with the use of low-flow plumbing fixtures, sensors, and automatic controls.
  • PRACTICE water-efficient landscaping and use smart-efficiency irrigation technology.
  • PROTECT natural habitat, waterways, and water supply from pollutants carried by building discharge water.

We continue to work toward improving data integrity of water usage and have implemented guidelines for improvements with vendors to avoid data discrepancies. This process has allowed us to make informed decisions about where improvements are needed. Increasing data integrity will help us target properties and implement projects to effectively lower water use as we work towards our 2020 targets. We are also focused on continuing to deploy best practices, including efficient water distribution systems, and low-flow fixtures, across our properties.

Implementing Strategic Waste Reduction and Recycling Programs

To reduce the quantity of waste while improving the building environment, we apply best practices in materials selection, waste disposal, and waste reduction, as well as responsible procurement practices. Cigna employs numerous recycling programs to assist us with our waste management efforts, which include:

Focus AreasCompany Practices
  • Cigna promotes a 100% Paper Shredding Policy
  • Paper use reduction is encouraged, eliminating unnecessary printing, setting office copiers to 2-sided printing, and suggesting that employees use misprints as notepaper where appropriate
  • Procurement practices are in place that include purchasing recycled content paper--now representing 75% of total paper spend
  • Nearly 50% of paper used for professionally printed materials is on paper containing recycled paper content
  • A corrugated recycling program is available in more than 45 Cigna offices
Plastic and Glass
  • Bottle-less hot and cold filtered water systems are located throughout our office space so employees can refill their personal cups, reducing single-use plastic bottle waste
  • Plastic/glass recycling stations are conveniently located throughout office locations
  • Cigna has over 65 offices with plastic/glass recycling programs in place
Cafeterias and Breakrooms
  • Our Visalia, California, office added a successful composting program for break room areas and its Cigna cafeteria in 2018
  • Cigna saved over 200,000 16 oz. bottles by implementing infused water stations at our corporate headquarters in the cafeteria
Ink and Toners
  • Recycling arrangements have been established for copier inks and toner cartridges
  • Purchased toner is made, in part, from recycled materials
Furniture and Computer Repurposing and Donation
  • As part of our space optimization efforts, we strive to repurpose office furniture whenever possible by taking office furniture no longer needed in one department or location and transferring it to a location needing furniture
  • The Cigna Furniture Donation program facilitates donations of furnishings we are no longer using to a variety of non-profit organizations that can use them
  • The Cigna Computer Donation Program enables us to donate used computers to non-profit organizations
  • Cigna's Information Technology team continues to donate computers to local non-profits including schools and breast cancer and senior citizen organizations
Lamps and Ballasts
  • Lamps and ballast recycling programs have been established in over 80 Cigna offices

A multiyear project involving renovations at our headquarters is underway that utilizes a robust construction debris recycling program. In 2018, 190 tons of construction debris was sent in for recycling compared to 69 tons that was diverted to landfill. Since the inception of the program in 2015, Cigna continues to recycle 77% of its construction debris rather than diverting over 2.000 tons of debris into landfills.

Case Study: 100% Paper Shredding Policy

At Cigna, any paper records which are no longer needed must be destroyed.
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Disclaimer: The report covers calendar year 2018 and unless otherwise noted, excludes the combination with Express Scripts, which closed on December 20, 2018.