Global Reporting Initiative

Cigna utilizes the Global Reporting Initiative (GRI) Standards for voluntary, nonfinancial reporting.

To assist our stakeholders in locating corporate responsibility disclosures of interest, Cigna is utilizing the GRI Standards, which represents current best practices for reporting on internationally recognized set of indicators covering economic, environmental, and social aspects of business performance.

Cigna’s Corporate Responsibility Report applies the 2016 version of the GRI Standards except for GRI 303 and GRI 403, which apply the 2018 version of the GRI Standards, and GRI 306 which applies the 2020 version of the GRI Standards.

For additional information on the GRI, please visit www.globalreporting.org.

GRI STANDARDS CONTENT INDEX

GRI 102: General Disclosures 2016

Indicator

Description

Location

Organizational Profile

102-1

Name of the organization

Cigna Corporation (“Cigna”)

102-2

Activities, brands, products, and services

Company Profile

2020 Form 10-K (pages 1–2)

102-3

Location of headquarters

Bloomfield, Connecticut

102-4

Location of operations

2020 Form 10-K (page 48)

102-5

Ownership and legal form

Cigna (NYSE: CI) is a publicly-traded corporation.

102-6

Markets served

Company Profile

Stakeholder Engagement

2020 Form 10-K (pages 3–19)

102-7

Scale of the organization

Company Profile

2020 Annual Report (page 9)

2020 Form 10-K (pages 54–55)

102-8

Information on employees and other workers

2017–2020 Performance Tables

Our Culture

Diversity, Equity, and Inclusion

Human Capital Development

Employee Health, Safety, and Wellness

2020 Form 10-K (page 21)

102-9

Supply chain

Supply Chain Management

102-10

Significant changes to the organization and its supply chain

Not applicable during the reporting period.

102-11

Precautionary principle or approach

Environmental Policy Statement

Sustainability Performance Plan

102-12

External initiatives

Cigna is a signatory to the United Nations Global Compact.

Cigna is also a signatory to the pledge for CEO Action for Diversity & Inclusion, and supports the Paradigm for Parity and the United Nations’ Women’s Empowerment Principles.

102-13

Membership of associations

2020 Political Contributions and Lobbying Activity Report

Strategy

102-14

Statement from the most senior decision-maker about the relevance of sustainability and organization’s strategy

Message from David Cordani

102-15

Key impacts, risks, and opportunities

Strategy and Key Issues

2020 Annual Report (pages 1–8)

2020 Form 10-K (pages 34–52)

Current CDP Climate Change Information Request (Question C2)

Ethics, Integrity, and Human Rights

102-16

Values, principles, standards, and norms of behavior

Our Culture

Code of Ethics and Principles of Conduct

Ethics, Integrity, and Human Rights

Anti-Corruption Policy

Human Rights Statement

Supplier Code of Ethics

102-17

Mechanisms for advice and concerns about ethics

Code of Ethics and Principles of Conduct

Ethics, Integrity, and Human Rights

Anti-Corruption Policy

Ethics-Based Web Reporting

Governance

102-18

Governance structure of the organization, including committees of the highest governance body and those responsible for decision-making on economic, environmental, and social impacts.

Corporate Governance and Risk Management

Corporate Governance Practices

Board of Directors

102-22

Composition of the highest governance body and its committees

Board Committees and Charters

102-23

Chair of the highest governance body

Isaiah Harris, Jr. is the Chairman of Cigna’s Board of Directors. Mr. Harris is an independent member of the Board.

102-24

Nominating and selecting the highest governance body

Corporate Governance Guidelines (pages 1–3)

102-25

Conflicts of interest

Director Code of Business Conduct and Ethics (pages 1–2)

102-28

Evaluating the highest governance body’s performance

Corporate Governance Guidelines (pages 6–7)

102-35

Remuneration policies

2021 Proxy Statement (pages 8 and 38–41)

102-36

Process for determining remuneration

2021 Proxy Statement (pages 37–62)

Stakeholder Engagement

102-40

List of stakeholder groups

Stakeholder Engagement

102-41

Collective bargaining agreements

At present, we have eight collective bargaining agreements in the United States. We have less than 1,000 unionized employees, which comprise less than 2 percent of our U.S. domestic workforce.

Ethics, Integrity and Human Rights

102-42

Identifying and selecting stakeholders

Stakeholder Engagement

102-43

Approach to stakeholder engagement

Stakeholder Engagement

Customer Centricity

2020 Highlights

102-44

Key topics and concerns raised

Stakeholder Engagement

Strategy and Key Issues

Health Equity

Advancing the UN SDGs

COVID-19 Response

Reporting Practice

102-45

Entities included in the consolidated financial statements

2020 Form 10-K (page 87)

About This Report

102-46

Defining report content and topic boundaries

About This Report

Strategy and Key Issues

Stakeholder Engagement

102-47

List of material topics

Please refer to the Management Approach Disclosures in this GRI Content Index, where we have provided disclosures on 20 economic, environmental, and social topics.

102-48

Restatements of information

2017–2020 Performance Tables (Footnote 13)

102-49

Changes in reporting

None during the reporting period.

102-50

Reporting period

Our reporting period is calendar year 2020.

102-51

Date of most recent report

2019 Corporate Responsibility Report

102-52

Reporting cycle

Annual

102-53

Contact point for questions regarding the report

cignaconnects@cigna.com

102-54

Claims of reporting in accordance with the GRI Standards

About This Report

102-55

GRI content index

GRI Content Index

102-56

External assurance

We received assurance for our greenhouse gas emissions during the reporting period for Scope 1 and 2 greenhouse gas (GHG) emissions.

GHG Emissions Assurance Statement

GRI 103: Topics and Boundaries

Material Aspects

Management Approach Disclosures

Material within the organization

Material outside the organization

Relevance outside the organization

Economic

GRI 201: Economic Performance 2016

2020 Annual Report (pages 1–5)

2020 Form 10-K (pages 1–2 and 19–20)

Formula For Change

   

Cigna’s economic performance is relevant to our investors, employees, clients, customers, suppliers, and communities.

GRI 203: Indirect Economic Impacts 2016

2020 Annual Report (pages 6–7)

Health Equity

Quality and Access

Substance Use Disorders and Mental Health

Community Investment

Advancing the UN SDGs

Supply Chain Management

COVID-19 Response

Community Investment

Value of Integration Study

   

Cigna’s activities and investments to support health care systems and communities are relevant to our investors, employees, clients, customers, and communities.

GRI 205: Anti-Corruption 2016

Ethics, Integrity, and Human Rights

Code of Ethics and Principles of Conduct (page 18)

Anti-Corruption Policy

   

Anti-corruption is relevant to our investors, employees, clients, customers, suppliers, and communities.

Environmental

GRI 302: Energy 2016

Sustainability Performance Plan

Energy, Emissions, Water, and Waste

   

Energy consumption associated with operations is relevant to all stakeholders including our employees, communities, clients, customers, and investors.

GRI 303: Water and Effluents 2018

Sustainability Performance Plan

Energy, Emissions, Water, and Waste

Current CDP Water Security Information Request

   

Water and associated potential risks or challenges are relevant to all stakeholders including our communities, clients, customers, employees, and investors.

GRI 305: Emissions 2016

Sustainability Performance Plan

Energy, Emissions, Water, and Waste

   

Greenhouse gas emissions and associated potential risks or challenges are relevant to all stakeholders including our communities, clients, employees, customers, suppliers, employees, and investors.

GRI 306: Effluents and Waste 2016

Energy, Emissions, Water, and Waste

   

Efficient use of resources and management of waste is relevant to our investors, clients, customers, employees, and communities.

GRI 307: Environmental Compliance 2016

Sustainability Performance Plan

Environmental Policy Statement

   

Compliance with environmental regulations is relevant to our investors, clients, suppliers, and employees and to the communities where we operate.

GRI 308: Supplier Environmental Assessment 2016

Supply Chain Management

   

Our assessment of suppliers’ environmental practices is relevant to our clients, investors, suppliers, employees, and communities.

Social

GRI 401: Employment 2016

Our Culture

   

Cigna’s employment practices are relevant to our investors, clients, customers, and employees and to the communities where we are employers.

GRI 403: Occupational Health and Safety 2018

Employee Health, Safety, and Wellness

   

Occupational health and safety is relevant to our investors, clients, customers, employees, and communities.

GRI 404: Training and Education 2016

Human Capital Development

   

Training and education is relevant to our investors, clients, customers, employees, and communities.

GRI 405: Diversity and Equal Opportunity 2016

Diversity, Equity, and Inclusion

2021 Proxy Statement (page 29)

   

Diversity and equal opportunity is relevant to our investors, clients, customers, employees, and communities.

GRI 412: Human Rights Assessment 2016

Ethics, Integrity, and Human Rights

Human Rights Statement

   

Our assessment of any human rights issues with our operations is relevant to our investors, customers, clients, employees, and communities.

GRI 413: Local Communities 2016

Health Equity

COVID-19 Response

The Cigna Foundation

Global Citizenship

Employee Volunteerism and Giving

Advancing the UN SDGs

Community Resilience

   

Local community impacts are relevant to investors, customers, clients, and employees, particularly in the communities where we operate.

GRI 414: Supplier Social Assessment 2016

Supply Chain Management

Human Rights Statement

Supplier Code of Ethics

   

Our assessment of suppliers’ social practices, particularly pertaining to labor and human rights topics, is relevant to our clients, investors, customers, employees, suppliers, and communities.

GRI 415: Public Policy 2016

2020 Political Contributions and Lobbying Activity Report

   

Public policy activities are relevant to all stakeholders including our customers, clients, employees, and investors.

GRI 416: Customer Health and Safety 2016

Customer Centricity

Health Equity

Quality and Access

Cigna Accreditation

Substance Use Disorders and Mental Health

Health and Wellness

   

Customer health and safety is relevant to our customers, clients, employees, and investors and to the communities where we operate.

GRI 418: Customer Privacy 2016

Global Privacy and Information Protection

Cigna Privacy Information

   

The protection of customer privacy and information is relevant to our customers, clients, and investors.

GRI 200-400: Topic-Specific Disclosures

Material Aspects

GRI Indicators

Location

Economic

GRI 201: Economic Performance 2016

201-1

Direct economic value generated and distributed

2020 Form 10-K (pages 54–55)

2017–2020 Performance Tables

Community Investment

201-2

Financial implications and other risks and opportunities for the organization’s activities due to climate change

Current CDP Climate Change Information Request (Question C2)

GRI 203: Indirect Economic Impacts 2016

203-1

Infrastructure investments and services supported

The Cigna Foundation

Advancing the UN SDGs

Substance Use Disorders and Mental Health

2020 Highlights

Healthier Kids for our Future®

COVID-19 Response

GRI 205: Anti-Corruption 2016

205-2

Communication and training about anti-corruption policies and procedures

Ethics, Integrity, and Human Rights

Environmental

GRI 302: Energy 2016

302-1

Energy consumption within the organization

2017–2020 Performance Tables

302-3

Energy intensity

2017–2020 Performance Tables

GRI 303: Water and Effluents 2018

303-3

Water withdrawals

2017–2020 Performance Tables

CDP 2020 Water Security Information Request

GRI 305: Emissions 2016

305-1

Direct greenhouse gas (GHG) emissions (Scope 1)

Assured by third-party verifier

2017–2020 Performance Tables

GHG Emissions Assurance Statement

305-2

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Assured by third-party verifier

2017–2020 Performance Tables

GHG Emissions Assurance Statement

305-3

Energy indirect greenhouse gas (GHG) emissions (Scope 3)

2017–2020 Performance Tables

305-4

Greenhouse gas (GHG) emissions intensity

2017–2020 Performance Tables

305-7

NOX, SOX, and other significant air emissions

These emissions are not material to our operations.

GRI 306: Waste 2020

306-4

Waste diverted from disposal

Energy, Emissions, Water, and Waste

This indicator is partially reported. Please note that hazardous waste is not a material stream at Cigna facilities.

GRI 307: Environmental Compliance 2016

307-1

Non-compliance with environmental laws and regulations

None during the reporting period.

GRI 308: Supplier Environmental Assessment 2016

308-1

New suppliers that were screened using environmental criteria

Supply Chain Management

Social

GRI 401: Employment 2016

401-1

New employee hires and employee turnover

2017–2020 Performance Tables

2020 Form 10-K (page 21)

401-3

Parental leave

Our Culture

GRI 403: Occupational Health and Safety 2018

403-9

Work-related injuries

2017–2020 Performance Tables

Our employees primarily work in office settings. Work-related fatalities were not applicable during the reporting period.

GRI 404: Training and Education 2016

404-1

Average hours of training per year per employee

2017–2020 Performance Tables

404-2

Programs for upgrading employee skills and transition assistance programs

Human Capital Development

2020 Highlights

404-3

Percentage of employees receiving regular performance and career development reviews

Human Capital Development

GRI 405: Diversity and Equal Opportunity 2016

405-1

Diversity of governance bodies and employees

2017–2020 Performance Tables

Diversity, Equity, and Inclusion

2021 Proxy Statement (page 12)

GRI 412: Human Rights Assessment 2016

412-2

Employee training on human rights policies or procedures

Ethics, Integrity, and Human Rights

Human Capital Development

GRI 413: Local Communities 2016

413-1

Operations with implemented local community engagement, impact assessments, and development programs

Health Equity

Community Investment

The Cigna Foundation

Global Citizenship

Community Resilience

COVID-19 Response

Every Cigna global location has local community engagement programs and/or activities in place.

GRI 414: Supplier Social Assessment 2016

414-1

New suppliers that were screened using social criteria

Supply Chain Management

GRI 415: Public Policy 2016

415-1

Political contributions

2020 Political Contributions and Lobbying Activity Report

GRI 416: Customer Health and Safety 2016

416-1

Assessment of the health and safety impacts of product and service categories

Customer Centricity

Quality and Access

Cigna Accreditation

Health Equity

Substance Use Disorders and Mental Health

Health and Wellness

GRI 418: Customer Privacy

418-1

Substantiated complaints regarding breaches of customer privacy and losses of customer data

There were no material data breaches in 2020.

This report covers calendar year 2020, unless otherwise noted, and contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that are subject to risks and uncertainties. Forward-looking statements are based on Cigna's current expectations and projections about future trends, events and uncertainties. You may identify forward-looking statements by the use of words such as “believe,” “expect,” “plan,” “intend,” “anticipate,” “estimate,” “predict,” “potential,” “may,” “should,” “will” or other words or expressions of similar meaning, although not all forward-looking statements contain such terms. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made, are not guarantees of future performance or results, and are subject to risks, uncertainties and assumptions that are difficult to predict or quantify. Actual results may differ from those set forth in the forward-looking statements due to a variety of factors, including those contained in Cigna's Annual Report on Form 10-K for the year ended December 31, 2020, and Cigna's other filings with the U.S. Securities and Exchange Commission. Cigna undertakes no obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise, except as may be required by law. The characterization of items identified throughout this report as “material” should not be construed as a statement by Cigna that the item is material for purposes of U.S. securities laws.