Cigna utilizes the Global Reporting Initiative (GRI) Standards for voluntary, nonfinancial reporting.
To assist our stakeholders in locating corporate responsibility disclosures of interest, Cigna has utilized the GRI Standards, which represent current best practice for reporting on an internationally recognized set of indicators covering economic, environmental, and social aspects of business performance.
Cigna’s Corporate Responsibility Report applies the 2016 version of the GRI Standards with the exception of GRI 303 and GRI 403, which apply the 2018 version of the GRI Standards.
Please refer to the Management Approach Disclosures in this GRI Content Index where we have provided disclosures on 20 economic, environment, and social topics.
Cigna's activities and investments to support health care systems and communities are relevant to our investors, client employers, customers, and communities.
Anti-corruption is relevant to all stakeholders, including our investors, employer clients, customers, and the communities where we work, and the markets that we serve.
Water and associated potential risks or challenges are relevant to all stakeholders, including our communities, employer clients, customers, and investors.
Greenhouse gas (GHG) emissions and associated potential risks or challenges are relevant to all stakeholders, including our communities, employer clients, customers, and investors.
Our assessment of suppliers’ environmental practices is relevant to our employer clients, investors, suppliers, customers, and the communities where we work.
Our assessment of any human rights issues with our operations is relevant to our investors, employer clients, customers, and the communities where we operate.
Our assessment of suppliers’ social practices, particularly pertaining to labor and human rights topics, is relevant to our employer clients, investors, suppliers, customers, and the communities where we operate.
Cigna employees are required to complete both Interim and Annual Reviews. Additionally, employees are encouraged to complete annual development action plans.
Substantiated complaints regarding breaches of customer privacy and losses of customer data
Not applicable during the reporting period
This report covers calendar year 2019, unless otherwise noted, and contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that are subject to risks and uncertainties. Forwardlooking statements are based on Cigna's current expectations and projections about future trends, events and uncertainties. You may identify forward-looking statements by the use of words such as “believe,” “expect,” “plan,” “intend,” “anticipate,” “estimate,” “predict,” “potential,” “may,” “should,” “will” or other words or expressions of similar meaning, although not all forward-looking statements contain such terms. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made, are not guarantees of future performance or results, and are subject to risks, uncertainties and assumptions that are difficult to predict or quantify. Actual results may differ from those set forth in the forward-looking statements due to a variety of factors, including those contained in Cigna's Annual Report on Form 10-K for the year ended December 31, 2019 and Cigna's other filings with the U.S. Securities and Exchange Commission. Cigna undertakes no obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise, except as may be required by law. The characterization of items identified throughout this report as “material” should not be construed as a statement by Cigna that the item is material for purposes of U.S. securities laws.