Case Study: MDLIVE: An Evernorth Company

Our virtual patient offerings continued to expand in 2020 through our Cigna Ventures partnership with MDLIVE. We built on our preventive care efforts by expanding our medical virtual care to include primary care services, starting with wellness screenings. To expand access to preventative care during the COVID-19 pandemic, we also gave eligible customers the option of conducting a wellness screening with a primary care provider using video or phone. The screening included a review of biometric and lab results, such as blood pressure and cholesterol, and a behavioral health assessment.

Additionally, we expanded our behavioral health offerings through MDLIVE to help increase customer access treatment for conditions such as anxiety, stress, and depression.

Our partnership with MDLIVE – established in 2013 – allowed us to expand virtual urgent care for over 12.5 million customers enrolled in employer-sponsored plans – translating to higher satisfaction and lower costs.

In 2021, Evernorth℠ acquired MDLIVE in pursuit of forming an end-to-end virtual care offering for customers, an important step toward creating a more affordable, convenient, and connected patient care experience. By integrating MDLIVE’s virtual platform into our health services business, Evernorth℠ is building a new model of connected care delivery that can identify and diagnose critical care needs earlier; more seamlessly facilitate specialist and behavioral health referrals; ensure convenience; and broadly reduce costs.

Health provider on a virtual care appointment via tablet