Case Study: Adapting Onsite Well-Being Resources During COVID-19

In 2020, we quickly adapted our onsite well-being resources in light of the health and safety issues posed by the COVID-19 pandemic. For instance, we expanded capabilities across our health and well-being organization to reach employees across the enterprise. Our 15 For You program expanded in popularity during the pandemic and provided a needed stress reliever to employees who were worksite dependent and virtual. As the name of the program implies, these 15-minute sessions offer information on a variety of topics, such as mindfulness, nutrition education, and progressive relaxation. Historically this program was scheduled upon request and available where Cigna has fitness and health clinic staff. In 2020, program utilization increased tremendously, from only nine sessions in the first quarter to 489 sessions throughout the rest of the year, reaching over 11,000 employees. The program was featured on social media and on the home page of our intranet site. Due to its success, we expanded the 15 For You topics available for selection in 2021.

1All safety and health content relates to U.S. based employees and operations.