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Case Study: Cigna's Support of People with Different Abilities

Case Study: Cigna's Support of People with Different Abilities

According to the Institute on Disability, “If people with disabilities were a formally recognized minority group, at 19% of the population, they would be the largest minority group in the United States.” At Cigna, we understand that many of our customers and employees experiencing a disability welcome all other traditional majority and minority groups. While disabilities bring many health challenges, they can also showcase strengths and that makes our employees uniquely able to connect with customers, help employer-clients solve problems, and identify with providers.

For the third year in a row, Cigna has scored 100% on the DEI, which is a tool that scores businesses on disability inclusion policies and practices. The People with Different Abilities Colleague Resource Group members partnered with Cigna’s Customer Centricity Ambassadors to help plan several Disability Awareness Days across the country. The events helped employees learn about individuals with disabilities on a holistic level through activities and presentations to evoke their perspective, compassion, and general awareness. The event also provided opportunities for employees to gain awareness of accommodative equipment and ergonomics.

We know that when we help groups to better understand each other we are fostering and contributing a culture of true empathy and inclusion.

Man and Woman at Diversity Equality Index

Disclaimer: The report covers calendar year 2018 and unless otherwise noted, excludes the combination with Express Scripts, which closed on December 20, 2018.