Performance Tables

2019 results for Cigna's economic, social, and environmental key performance indicators.

Cigna 2016–2019 Performance Tables

Annual increases in 2019 performance indicators reflect Cigna’s combination with Express Scripts and its affiliates.

Economic:

Key Performance Indicators 2019 2018 2017 2016
Global revenue (in billions)1 $153.6 $48.7 $41.6 $39.7
Financial impact from Cigna Giving (in millions)2 $40.0 $24.4 $21.2 $13.5
Employee volunteer hours 92,732 80,529 57,751 53,496

Social:

Key Performance Indicators3 20194 2018 2017 2016
Total number of employees5 71,745 45,288 43,367 41,011
By Region:
% United States 90.0% 85.6% 85.8% 87.4%
% Global 10.0% 14.4% 14.2% 12.6%
By Employee Type:
% Full-Time 98.5% 98.5% 98.3% 98.2%
% Part-Time 1.5% 1.5% 1.7% 1.8%
By Gender6:
% Women 70.1% 71.4% 71.5% 71.7%
% Men 29.9% 28.6% 28.5% 28.3%
By Age:
% Under 30 12.9% 13.5% 14.0% 14.4%
% Age 30-50 55.8% 56.8% 57.0% 56.9%
% Age 50 or older 31.3% 29.7% 29.0% 28.8%
Average hours for training per employee7 54 59 54 30
Safety incident rate8 0.46 0.40 0.34 0.44

Environmental9:

Key Performance Indicators 2019 2018 2017 2016
Greenhouse gas emissions (metric tons of CO2e) 136,321 69,953 64,948 76,414
Scope 1 emissions 16,894 10,961 10,448 11,247
Scope 2 emissions 119,427 58,992 54,500 65,167
Emissions intensity per square foot 0.012 0.011 0.011 0.013
Scope 3 business travel emissions (metric tons of CO2e)10 23,693 21,371 20,083 24,811
Energy consumption (megawatt hours)11 362,910 207,152 184,794 220,582
Direct energy consumption12 95,842 63,130 51,845 69,213
Indirect energy consumption 267,068 144,022 132,949 151,369
Energy intensity per square foot 0.033 0.033 0.031 0.037
Water withdrawals (in kilo-gallons)13 449,097 92,614 99,606 80,786
Water intensity per square foot 0.052 0.016 0.017 0.014

1 Additional financial performance data can be found in our 2019 Annual Report.

2 This figure encompasses Cigna Foundation and Civic Affairs contributions inclusive of expenses, corporate contributions from business units, employee giving, and the estimated value of employee volunteer hours. It also includes charitable giving from Cigna’s Korea Foundation, which totaled $8.5 million. Additionally, Cigna giving includes grants to nonprofits as part of the company’s merger undertaking, which is a result of Cigna’s combination with Express Scripts. Lastly, it includes over $3.5 million from the Express Scripts Foundation.

3 The boundary for employee data includes Cigna’s global workforce.

4 2019 data included in the table reflects combined company internal data.

5Please note: (1) This data refers to all Cigna regular full-time and part-time employees. Cigna also utilizes casual, co-op/intern, encore, fixed term contract, joint venture, per diem/on-call, and temporary employees who are not included in the employee count; (2) employees who did not identify a gender and/or age are included in total employee count but not reported in percentage of employees by gender and age group; and (3) the total number of employees has been rounded.

6 We also provide information regarding the diversity of our U.S. employees in the Diversity and Inclusion section of our Corporate Responsibility Report. The figures reported in this Performance Table represent our global workforce.

7 Reported average hours of training for employees are estimates derived from internal data. Reported averages in 2017–2019 also includes specific skills training, career development, business-led learning and higher education training.

8 Safety incident rate is based on the number of U.S. Occupational Safety and Health Administration (OSHA) recordable incidents per 200,000 hours worked. Fluctuations in these incident rates are typical year to year. In 2019, the increase is attributable to the combination with Express Scripts.

9 Environmental performance data includes our U.S. and non-U.S. real estate portfolio, unless otherwise noted. Data coverage of our non-U.S. portfolio is limited to a portion of properties. Please note that the number of Cigna’s properties in our real estate portfolio increased in 2019 due to the integration of the Express Scripts portfolio, resulting in an increase in emissions, energy and water.

10 Business travel emissions include flights, trains, rental cars, and hotel nights as provided by Cigna’s travel vendor.

11 Cigna extrapolates a conservative estimation for properties with unavailable billing information (approximately 14% of total property emissions in U.S. and Canada were extrapolated in 2019).

12 Direct energy consumption sources include those from natural gas and our vehicle and aviation fleet.

13 Source for water withdrawals is exclusively municipal water. Data coverage is limited to a portion of our U.S. real estate portfolio, where actual data is available. Increase in total water consumption can be attributed to the integration of the Express Scripts portfolio, in addition to increased data availability across the entire portfolio. The increase in 2019 water intensity is attributable to adding more water-intensive properties to our data boundary. Please note that 2019 water consumption is based on partial-year data for select Express Scripts properties.