Performance Tables

2020 results for Cigna's economic, social, and environmental key performance indicators.

Cigna 2017–2020 Performance Tables

Increases in 2019-2020 performance indicators reflect Cigna’s combination with Express Scripts and its affiliates.

Economic:

Key Performance Indicators 2020 2019 2018 2017
Global revenue1 (in billions) $160.4 $153.6 $48.7 $41.6
Financial impact from Cigna Giving2 (in millions) $73.1 $40.0 $24.4 $21.2
Employee volunteer hours3 57,211 92,732 80,529 57,751

Social:

Key Performance Indicators4 2020 2019 2018 2017
Total number of employees5 71,001 71,745 45,288 43,367
By Region:
% United States 90.9% 90.0% 85.6% 85.8%
% Global 10.1% 10.0% 14.4% 14.2%
By Employee Type:
% Full-Time 98.5% 98.5% 98.5% 98.3%
% Part-Time 1.5% 1.5% 1.5% 1.7%
By Gender6:
% Women 70.4% 70.1% 71.4% 71.5%
% Men 29.6% 29.9% 28.6% 28.5%
By Age:
% Under Age 30 13.0% 12.9% 13.5% 14.0%
% Age 30-50 57.3% 55.8% 56.8% 57.0%
% Age 50 or older 29.7% 31.3% 29.7% 29.0%
Total number of new hires 12,864 10,853 7,044 7,079
By Gender:
% Women 72.3% 71.5% 69.5% 70.3%
% Men 27.7% 28.5% 30.5% 29.5%
By Age:
% Under Age 30 35.4% 36.0% 31.9% 35.5%
% Age 30-50 49.6% 49.5% 54.5% 52.3%
% Age 50 or older 15.0% 14.4% 13.7% 12.2%
Average hours for training per employee7 59 54 59 54
Safety incident rate8 0.41 0.60 0.40 0.34

Environmental9:

Key Performance Indicators 2020 2019 2018 2017
Greenhouse gas emissions (metric tons of CO2e). 129,234 136,321 69,953 64,948
Scope 1 emissions 12,814 16,894 10,961 10,448
Scope 2 emissions 116,420 119,427 58,992 54,500
Emissions intensity per square foot 0.012 0.012 0.011 0.011
Scope 3 business travel emissions (metric tons of CO2e)10 7,765 23,693 21,371 20,083
Energy consumption (megawatt hours)11 329,733 362,910 207,152 184,794
Direct energy consumption12 66,249 95,842 63,130 51,845
Indirect energy consumption 263,484 267,068 144,022 132,949
Energy intensity per square foot 0.031 0.033 0.033 0.031
Water withdrawals13 (kilogallons) 241,787 264,361 92,614 99,606
Water intensity per square foot 0.023 0.024 0.016 0.017

1Additional financial performance data can be found in our 2020 Annual Report.

2Figure is inclusive of Cigna Foundation and Civic Affairs contributions inclusive of expenses, corporate contributions from business units, employee giving and the estimated value of employee volunteer hours. The increase in 2020 reflects Cigna’s contributions to Brave of Heart Fund. The increase in 2019 giving totals from 2017 to 2018 is due in part to the inclusion of contributions from Cigna LINA Korea business to the LINA Foundation in Korea. 2020 giving totals include charitable giving from Cigna LINA Korea to the LINA Foundation. In past years, the LINA Foundation funding included in this figure was described as giving from this Foundation. This note clarifies the giving total is from the business to the charitable LINA Foundation.

3The decrease in 2020 employee volunteer hours reflects social distancing measures during the COVID-19 pandemic.

4The boundary for employee data includes Cigna’s global workforce. 2019 – 2020 data included in the table reflects combined internal data post-integration with Express Scripts and affiliates.

5Please note the following: (1) This data refers to all Cigna regular full-time and part-time employees. Cigna also utilizes casual, co-op/intern, encore, fixed term contract, joint venture, per diem/on-call, and temporary employees who are not included in the employee count; (2) Employees who did not identify a gender and/or age are included in total employee count but not reported in percentage of employees by gender and age group; and (3) The total number of employees has been rounded.

6We also provide gender-based reporting for U.S. employees in the Diversity, Equity, and Inclusion section of our Corporate Responsibility Report. The figures reported in this Performance Table represent our global workforce.

7Reported average hours of training for employees are estimates derived from data for each career band for Cigna based on our Cigna University course training. Reported averages also includes specific skills training, career development, business-led learning, and higher education training.

8Safety incident rate is based on the number of U.S. Occupational Safety and Health Administration (OSHA) recordable incidents per 200,000 hours worked. Fluctuations in these incident rates are typical year to year. In 2019, the increase is attributable to the combination with Express Scripts. In 2020, the decrease is attributable to remote working during the COVID-19 pandemic.

9Environmental performance data includes our U.S. and non-U.S. real estate portfolio, unless otherwise noted. Data coverage of our non-U.S. portfolio is limited to a portion of properties. Please note that the number of Cigna properties in our real estate portfolio increased in 2019 due to the integration of the Express Scripts portfolio, resulting in an increase in emissions, energy, and water.

10Business travel emissions include flights, trains, rental cars, and hotel nights as provided by Cigna’s travel vendor. 2017-2019 Scope 3 business travel emissions reflects legacy Cigna operations. The 2020 business travel emissions includes Cigna, Express Scripts, and subcontractor company emissions. Beginning in 2020, the calculation method of company vehicles was modified based on MPG of vehicles and vehicle mileage.

11Cigna extrapolates a conservative estimation for properties with unavailable billing information, (approximately 5 percent of total property emissions in United States and Canada were extrapolated in 2020).

12Direct energy consumption sources include those from natural gas and our vehicle and aviation fleet.

13Source for water withdrawals is exclusively municipal water. Data coverage is limited to a portion of our U.S. real estate portfolio, where actual data is available. The 2019 data has been restated from 449,097 kilogallons to 264,361 kilogallons. This restatement corrected an error due to not having pro-rata share entered in multi-tenant lease situations. Starting in 2019, total water withdrawals increased due to the integration of Express Scripts into the portfolio, as well as increased data availability across the entire portfolio. The increase in water intensity, starting in 2019, is attributable to adding more water-intensive properties to our data boundary. The 2020 water-withdrawals figure is based on a new calculation methodology that gap fills missing data.