Our Cigna Connects corporate responsibility strategy is underpinned by the belief that Cigna has a vital role in creating a sustainable health care system that supports, empowers, and engages a broad coalition of stakeholders. We believe that proactive engagement with our stakeholders supports our goal of bringing positive changes to health care systems through mutual learning and transparency.
Stakeholder Group | How We Engage | Stakeholder Feedback and Integration |
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Investors |
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Health Plan Customers (Patients) |
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Employer Clients |
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Employees |
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Health Care Professionals |
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Community Partners, Neighbors, and Non-Governmental Organizations (NGOs) |
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National and Local Government Officials Located in the U.S. and Abroad |
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U.S. State, Federal, and International Regulators |
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Suppliers, Vendors, and Business Partners |
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News Media |
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Thought Leaders and Advocates in Issue Areas Related to Health Services |
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Health Is Everyone’s Business
In addition to being the first health insurer to join the United Nations Global Compact (UNGC), we have been a leading member of the UNGC’s Health is Everyone’s Business Action Platform since its inception in 2017. The platform convened a broad coalition of businesses and UN, academic, and civil society partners to develop and advance a global agenda for planetary health in business. The work of this coalition focused on supporting Sustainable Development Goal (SDG) 3, which seeks to ensure healthy lives and promote well-being for all at all ages. At the end of 2019, this action platform delivered the Business Leadership Brief for Healthy People. In 2020, this workstream is being brought together with the UNGC climate action platform.
As part of this unique coalition, Cigna has shaped and tested a set of guiding principles for how to take action on SDG 3 and identified new collective impact and partner opportunities at the intersection of SDG 3 and our core business capabilities. Through these actions Cigna has continued to strengthen its integrated approach to human health by addressing its environmental and climate determinants.
Envisioning the Future of Health
Cigna conducted its second multi-dimensional materiality assessment in 2018 in order to inform the development of robust corporate responsibility goals, objectives, and targets. Through interviews, surveys, and focus groups with stakeholders across the country, we connected with employees, employer clients, customers, healthcare providers, executive leadership, our board of directors, suppliers, thought leaders, and community partners. The assessment confirmed that our targeted Cigna Connects strategy to support health, the environment, inclusive growth, and responsible business was directionally appropriate. Furthermore, our emerging strategies – notably our focus on mental health and deepening community impacts in local markets – were also separately recommended by stakeholders. The assessment also revealed opportunities for us to go deeper and drive even greater impact.
As a newly combined company in 2019, we sought to map and socialize the results of the assessment with key stakeholders in the company, receiving valuable feedback in the process. We are now leveraging these learnings to develop and advance a robust set of corporate responsibility targets in our focus areas of health and well-being, responsible and inclusive business, and the environment that align with our focus areas, our mission, and our scale.
1Cigna One Guide provides personalized concierge service, increasing health engagement by making it easier for customers to connect with, and use, their health plan benefits and resources, such as a family provider team, and health and wellness rewards programs.
2myCigna and the myCigna App allow customers to find the cost of care, view claims, manage spending accounts, and receive plan notifications.
3Embarc Benefit Protection and the Patient Access Programs protect patients from high price shocks and create predictability.
4Programs provide information about patients’ pharmaceutical treatment patterns and options. These programs can help providers improve outcomes and avoid unintended drug consequences.
5The Pain Resource Hub is a website intended for consumers, health care providers, and employers. It provides educational material and resources about pain: how it manifests, how it’s treated, and how to manage it safely.
6Cigna for Health Care Providers website features information and resources providers can use to support the day-to-day needs of their offices.
7Cigna’s anti-corruption policy strictly prohibits facilitation payments.
8Cigna’s Supplier Mentor Protégé’ Program (CSMPP) occurs over 18 months and pairs diverse suppliers with Cigna executives to develop strategies to strengthen and expand their businesses. Protégés have one-on-one monthly meetings with their dedicated mentor and once each quarter protégés attend onsite forums to learn about industry best practices from subject matter experts. Cigna is committed to helping protégé companies grow their businesses so they can continue to contribute to their local communities.
9The First Day film, presented by Center on Addiction and Cigna, is a new approach to prevention education. It focuses on the reasons why young people turn to substances in the first place, rather than dwelling on later stages of the disease of addiction.