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Our Cigna Connects corporate responsibility strategy is underpinned by the belief that Cigna has a vital role in creating a sustainable health care system that supports, empowers, and engages a broad coalition of stakeholders. We believe that proactive engagement with our stakeholders supports our goal of bringing positive changes to health care systems through mutual learning and transparency. The following describes our ongoing engagement:
Stakeholder Group | How We Engage | Stakeholder Feedback and Integration |
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Investors |
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Health Plan Customers (Patients) |
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Clients (Employer Clients and Health Plans) |
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Employees |
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Health Care Professionals |
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Community Partners, Neighbors, and Non-Governmental Organizations (NGOs) |
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National and Local Government Officials Located in the United States and Abroad |
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U.S. State, Federal, and International Regulators |
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Suppliers, Vendors, and Business Partners |
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News Media |
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Thought Leaders and Advocates in Issue Areas Related to Health Services |
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1Cigna One Guide provides personalized concierge service, increasing health engagement by making it easier for customers to connect with, and use, their health plan benefits and resources, such as a family provider team and health and wellness rewards programs.
2myCigna and the myCigna App allow customers to find the cost of care, view claims, manage spending accounts, and receive plan notifications.
3Embarc Benefit Protection and the Patient Assurance Program protect patients from high-price shocks and create predictability.
4Enhanced coverage for COVID-19-related services applies to customers in the United States who are covered under Cigna’s employer-union-sponsored insured group health plans, insured plans for globally mobile individuals, Medicare Advantage, Medicaid, and the individual and family insurance plans. Self-insured group health plans administered by Cigna have an opportunity to opt out of these benefits. Treatments covered include those covered under Medicare and other applicable state regulations.
5Cigna acquired MDLIVE in 2021. MDLIVE is now an Evernorth business.
6Cigna previously required employees to work for one year and 1,250 hours prior to taking leave to care for a sick family member.
7Cigna Leverages Diverse Supplier Partners to Keep Employees and Patients Safe. (2020, July). DiversityPlus Magazine. https://diversityplus.com/digital/dp_julaug2020/index.html
8The Pain Resource Hub is a website intended for consumers, health care providers, and employers. It provides educational material and resources about pain: how it manifests, how it’s treated, and how to manage it safely.
9Cigna for Health Care Providers website features information and resources that providers can use to support the day-to-day needs of their offices.
10The Cigna Foundation is a private foundation funded by contributions from Cigna Corporation and its subsidiaries.
11Cigna’s anti-corruption policy strictly prohibits facilitation payments.
12Cigna’s Supplier Mentor-Protégé Program occurs over 18 months and pairs diverse suppliers with Cigna executives to develop strategies to strengthen and expand their businesses. Protégés have one-on-one monthly meetings with their dedicated mentor, and once each quarter protégés attend onsite forums to learn about industry best practices from subject matter experts. Cigna is committed to helping protégé companies grow their businesses so they can continue to contribute to their local communities.
13The First Day, presented by Center on Addiction and Cigna, is a new approach to prevention education. It focuses on the reasons why young people turn to substances in the first place rather than dwelling on later stages of the disease of addiction.