BLOOMFIELD, Conn., January 05, 2012 - The National Committee for Quality Assurance (NCQA) has accredited all 95 of the health plans that Cigna (NYSE: CI) submitted for review. Plans in 94 percent of markets earned a "Commendable" or "Excellent" accreditation.
Last year, Cigna voluntarily let the accreditation lapse for its OAP/PPO plans so that the company's health plans in all markets and across all plan types could be evaluated at one time in a single national survey. That has now been accomplished.
NCQA Health Plan Accreditation evaluates how well a health plan manages its entire delivery system, including physicians, hospitals and other facilities, and administrative services. NCQA Accreditation enables brokers, employers and other health plan sponsors, as well as individuals, to evaluate the quality of different plans based on common criteria so that health plan decisions can be based on demonstrated value rather than cost alone.
In 31 percent of markets, NCQA awarded Cigna its highest accreditation status of "Excellent" for service and clinical quality that meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement.
In 63 percent of markets, NCQA awarded Cigna "Commendable" status for service and clinical quality that meet NCQA's rigorous requirements for consumer protection and quality improvement.
In six percent of markets, NCQA awarded Cigna "Accredited" status for service and clinical quality that meet NCQA's basic requirements for consumer protection and quality improvement.
"We're very pleased with these results, which underscore Cigna's ongoing commitment to improving health care quality and affordability and patient satisfaction with care," said Dr. Dick Salmon, Cigna's national medical director for performance measurement and improvement.
"We congratulate Cigna for its outstanding NCQA accreditation results," said Helen Darling, president and chief executive officer of the National Business Group on Health. "Based on a national, multiple-product survey, these results are a strong validation of the consistency of Cigna's quality programs. Such an emphasis on clinical quality is becoming ever more important with a need to ensure value to consumers and employers."
The NCQA evaluation included 23 Cigna HMO/POS markets, with Cigna HealthCare of California reviewed separately; 36 Connecticut General Life Insurance Company PPO/OAP markets; and 36 Cigna Health and Life Insurance Company PPO/OAP markets.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 70 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com.
About the National Committee for Quality Assurance
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. www.ncqa.org.