Newsroom | 04 June 2014

Cigna Medical Group Earns NCQA's Highest Level of Recognition for Patient-Centered Care

Whitney Anderson                                         

Phoenix - June 4, 2014 - All 23 Cigna Medical Group (CMG) health care centers received the highest level of Patient-Centered Medical Home™ Recognition by the National Committee for Quality Assurance (NCQA) for their team approach to providing personalized medical care.  

"NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients," said NCQA President Margaret E. O'Kane. "Recognition shows that Cigna Medical Group has the tools, systems and resources to provide its patients with the right care, at the right time."

"Only ten percent of medical offices nationwide have received this designation from NCQA, and we are proud to be among these leaders," said Dr. Kevin Ellis, chief medical officer for CMG. "Most important is the result for our patients. The medical home helps to foster a partnership between our health care professionals and the individuals and families we serve with highly coordinated care that is tailored to meet their specific health care needs."

According to NCQA, research shows that patient-centered medical homes are the foundation for a health care system that provides more value by achieving higher quality, lower costs and improved patient experiences.

A medical home is made up of a team of people, led by a primary care physician, who coordinates a patient's care so the individual receives the proper care when and where they need it, including access to care after hours and online. The care team gets to know patients in long-term relationships, rather than hurried, sporadic visits and makes treatment decisions together with the patient, based on individual preferences.

The team also helps individuals and families become more engaged in their own healthy behaviors and health care, with an emphasis on wellness, preventive care, chronic condition management and health improvement. Everyone in the practice - from clinicians to front desk staff - works as a team to coordinate care from other health care professionals and community resources. This maximizes efficiency by ensuring that highly-trained clinicians are not doing tasks that other staff can do. The care team also works to avoid costly and preventable complications and emergencies by focusing on prevention and managing chronic conditions.

To earn this recognition, which is valid for three years, Cigna Medical Group demonstrated the ability to meet the program's key elements that include:

  • Enhanced access after hours and online
  • Long-term patient and provider relationships
  • Shared decision making
  • Patient engagement on health and health care
  • Team-based care
  • Better quality and experience of care
  • Lower cost from reduced emergency department and hospital use

About NCQA
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.


About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Cigna Behavioral Health, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 80 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit

About Cigna Medical Group

Cigna Medical Group is the group practice division of Cigna HealthCare of Arizona and one of the Valley's largest multi-specialty group practices with 23 health care centers and two convenience care clinics located throughout metropolitan Phoenix. Each health care center is equipped with several medical services under one roof, so additional diagnostic needs such as lab work, imaging-even prescriptions-can be quickly obtained.