BLOOMFIELD, Conn., September 25, 2014 - Cigna (NYSE: CI) has the top-ranked Health Maintenance Organization/Point of Service (HMO/POS) and Preferred Provider Organization-type (PPO-type) plans in Arizona, according to National Committee for Quality Assurance's (NCQA's) Private Health Insurance Plan Rankings 2014-2015*.
The rankings are based on NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.
"NCQA's rankings give us valuable insights into Cigna's areas of strength and areas for further improvement, enabling us to better understand and meet the needs of our customers," said Edward Kim, president and general manager for Cigna in Arizona. "We are pleased by this recognition of our quality, achieved by working together with the Cigna Medical Group staff and local health care systems and professionals."
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.
The rankings are based on the voluntary submission of health care quality results as measured through HEDIS®, customer service scores based on customer surveys through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and participation in NCQA's accreditation program for health plans. More information on the rankings is available at www.ncqa.org.
In total, some 617 private health plans are included in the rankings; 507 are given a numerical ranking by NCQA. The rankings included the HMO/POS plans offered by Cigna HealthCare of Arizona, Inc., and PPO and Open Access Plus plans from Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company.
*Cigna HealthCare of Arizona's national ranking is 165; the national ranking for Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company is 256.
Cigna Corporation (NYSE:CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 85 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com.