Newsroom | 25 September 2014

Cigna Plans Are Top-Ranked in North Carolina in PPO Category, According to NCQA's Private Health Insurance Plan Rankings


Cigna Corporation
Michelle Vroom, 267-606-5822

BLOOMFIELD, Conn., September 25, 2014 - Cigna's (NYSE: CI) Preferred Provider Organization-type (PPO-type) plans are the top-ranked among similar plans in North Carolina, according to National Committee for Quality Assurance's (NCQA's) Private Health Insurance Plan Rankings 2014-2015*.

The rankings are based on NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.

"Together with local health care professionals, we work to provide our customers with access to quality care and services and are pleased by this recognition of our efforts," said Charles Pitts, president and general manager for Cigna in North Carolina. "These rankings allow us to better understand the needs of our customers because they provide valuable insights into areas where our plans are performing well and areas for further improvement."

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.

The rankings are based on the voluntary submission of health care quality results as measured through HEDIS®, customer service scores based on customer surveys through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and participation in NCQA's accreditation program for health plans. More information on the rankings is available at

In total, some 617 private health plans are included in the rankings; 507 are given a numerical ranking by NCQA. The rankings included the PPO and Open Access Plus plans from Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company.

*The national ranking for Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company in North Carolina is 162.

About Cigna

Cigna Corporation (NYSE:CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 85 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit