Newsroom | 28 August 2017

Cigna and Cigna Foundation Take Steps to Help People Affected by Hurricane Harvey


Cigna Corporation
Mark Slitt, 860-226-2092

  • Free 24x7 telephone help line opened to support all affected Texas residents through Oct. 15
  • Prescription refill restrictions lifted in South and Central Texas counties
  • Prior authorization requirements waived for acute medical care and behavioral health services in affected areas
  • Cigna Foundation makes grant to American Red Cross, employee contributions will be matched

HOUSTON, 28 August, 2017 - Cigna (NYSE: CI) and the Cigna Foundation are taking a number of steps to help people in South and Central Texas who are affected by Hurricane Harvey.

The company is expanding access to its 24x7 telephone help line to provide personal assistance and support for all residents in affected areas. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane.

In addition, Cigna and Cigna-HealthSpring have lifted prescription refill restrictions (“too soon to refill”) for customers in counties throughout South and Central Texas, and have also waived prior authorization requirements for acute medical care and behavioral health services in affected areas. (These areas may expand based on the path of the storm.)

To aid in the recovery efforts, the Cigna Foundation is making a $200,000 donation to the American Red Cross and the company is also activating an internal website that will enable Cigna employees to request matching funds for their donations to the Red Cross.

“We are all saddened by the loss and devastation from Hurricane Harvey and the disruption it has caused in people’s lives,” said David Figliuzzi, executive director of the Cigna Foundation. “Our hearts go out to everyone in South and Central Texas affected by the hurricane and hope that this donation will help them with their recovery. We also encourage anyone affected by the hurricane to use Cigna's 24x7 telephone help line if they need support and assistance during this stressful and difficult time.”

People who do not have health benefits or employee assistance program benefits with Cigna can call a special toll-free number - 866.912.1687 - 24 hours a day through October 15.

Customers who have health benefits or employee assistance program benefits with Cigna should call the telephone number on their Cigna I.D. card or 800.244.6224.

Cigna also offers helpful online resources for physical, mental and emotional self-care during turbulent times, including hurricanes and floods. Resources are available on in the Disaster Resource Center, in English and Español.

About the Cigna Foundation

The Cigna Foundation, founded in 1962, is a private foundation funded by contributions from Cigna Corporation (NYSE: CI) and its subsidiaries. The Cigna Foundation is committed to working together with nonprofit organizations that are creating innovative approaches to improving the health and security of individuals and communities everywhere. The Foundation’s primary grant making focus is on health equity, with an emphasis on sharing the expertise and energies of Cigna's people with our nonprofit partners.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit