Newsroom | 21 August 2017

Cigna Earns "Certified" Status for Both Physician and Hospital Quality from National Committee for Quality Assurance (NCQA)

Media Contact:

Mark Slitt

  • Certified: Physician Quality and Cost Efficiency Displays on
  • Certified: Cigna's Centers of Excellence program for hospitals
  • Only national health plan to earn NCQA Certification for both physician and hospital quality

BLOOMFIELD, Conn. - August 21, 2017 - After an extensive review by the National Committee for Quality Assurance (NCQA) Review Oversight Committee, Cigna (NYSE: CI) has earned "Certified" status for both physician and hospital quality. Cigna is the only national health plan to achieve both certifications through NCQA’s Physician and Hospital Quality (PHQ) survey.

The certification program evaluates how well health plans measure and report the quality and cost of physicians and hospitals in their networks. The PHQ seal represents an impartial thirdparty certification of provider measurement programs, and provides assurance that such efforts use valid, transparent methodologies, and measure both quality and cost.

Cigna's PHQ certifications, which became effective July 5 for a period of two years, recognize the company "for using physician and hospital performance information to improve the quality and affordability of care and help consumers make informed decisions."

"We are extremely pleased to be the only national health plan to earn NCQA certifications for both physician and hospital quality," said Alan Muney, M.D., Cigna's chief medical officer. "This achievement underscores the importance of value-based care, which Cigna has vigorously championed for nearly a decade. As we accelerate our reimbursement to doctors for the value they deliver to our customers, it’s more important than ever for our customers to have access to reliable information they can trust to help them make well-informed decisions about where to seek care. We help customers find value and we reward doctors for delivering value. It’s all connected," Muney said.

Cigna displays quality and cost efficiency ratings on its customer portal,, so customers can make informed choices when choosing a doctor or hospital. Cigna also shows customers which hospitals have been designated as a Cigna Center of Excellence for specific procedures, such as heart surgery, cancer surgery, back surgery or joint replacements.

"By earning PHQ Certification, Cigna has shown its commitment to quality includes transparent, rigorous review of the physicians and hospitals with whom it works," said Margaret E. O’Kane, NCQA president. "That measurement, transparency and collaboration between organizations are cornerstones of better care."

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.