MIAMI, 08 September, 2017 - Cigna (NYSE: CI) is taking a number of steps to help people in Florida who are affected by Hurricane Irma.
The company has expanded access to its 24x7 telephone help line to provide personal assistance and support for all Florida residents. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane.
In addition, for Florida customers, Cigna and Cigna-HealthSpring have lifted prescription refill restrictions (“too soon to refill”) and is encouraging customers to use the retail pharmacy that is most convenient for them even if their benefit plan requires the use of Cigna's mail order pharmacy. Cigna is also contacting affected customers who use Cigna's Specialty Pharmacy services to help them make alternate arrangements.
Cigna and Cigna-HealthSpring have also waived prior authorization requirements for acute medical care and behavioral health services for Florida customers, and will authorize non-emergency out-of-network services at an in-network level when in-network services are not available because of disruption caused by the hurricane.
For group disability insurance customers, Cigna will extend, as necessary, any claim filing deadlines for providers, insureds, certificate holders or enrollees.
The company will also forgive Florida customers’ late payment of premiums in September.
“Once again we are witnessing a horrific natural disaster that is taking a terrible toll and disrupting millions of lives,” said Scott Evelyn, president of Cigna's South Florida market. “We’re focused on the well-being of our customers and want to make it as easy as possible for them to access the care and medicines they need during this stressful and difficult time. We also encourage anyone affected by Hurricane Irma to use Cigna's 24x7 telephone help line if they need emotional or other support and assistance.”
People who do not have health benefits or employee assistance program benefits with Cigna can call the help line using a special toll-free number - 866.912.1687 - 24 hours a day through October 15.
Customers who have health benefits or employee assistance program benefits with Cigna should call the help line using the telephone number on their Cigna I.D. card or 800.244.6224.
Cigna also offers helpful online resources for physical, mental and emotional self-care during turbulent times, including hurricanes. Resources are available on CignaBehavioral.com in the Disaster Resource Center, in English and Español.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com.