Newsroom | 19 October 2017

Tampa Bay Health Alliance Continues to Improve Quality and Lower Costs Through Cigna Collaborative Care Program

TAMPA, Fla. - October 19, 2017 - Tampa Bay Health Alliance has taken a major step forward in providing quality care at lower cost by cooperating with Cigna (NYSE: CI) on a Collaborative Care program. Since the launch in July 2017, the collaboration has been working to improve health outcomes, affordability and the patient experience for over 21,000 people who are covered by a Cigna health plan and receive care through the Tampa Bay Health Alliance (TBHA) physician network. Over 1,300 local medical providers practice with the clinically integrated network, including primary care physicians and a wide range of specialists, such as cardiologists, pulmonologists, oncologists, neurologists and surgeons.

TBHA's collaboration with Cigna is part of a population health initiative to improve the health outcomes of a group through better care coordination and patient education. Using a range of reporting and analytic mechanisms with its five founding members - Florida Medical Clinic, Florida Orthopaedic Institute, Pediatric Health Care Alliance, Women's Care Florida, and USF Health Care - the collaboration aims to better measure the approaches health care teams make in caring for patients and the patients' overall outcomes. In places where it's been introduced, Cigna Collaborative Care is helping improve the health of Cigna customers while effectively managing medical costs by helping to:

  • close gaps in care, such as missed health screenings or prescription refills;
  • reinforce the appropriate use of hospital emergency rooms;
  • increase the number of preventive health visits; and,
  • improve follow-up care for people transitioning from the hospital to home.

"We look forward to being a part of Cigna's successful Collaborative Care program, as it firmly matches with our goals to reduce costs, increase quality, make health care more efficient and, ultimately, improve care for patients and their families," said Daniel Vukmer, TBHA's Chief Executive Officer. "By combining the expertise of both the providers and the insurers, TBHA will elevate the level of quality care being provided across the Tampa Bay region."

Care coordinators are part of physician-led care teams that will help people get the follow-up care or screenings they need, identify potential complications related to medications and help prevent chronic conditions from worsening. These coordinators are also aligned with a team of Cigna case managers to ensure a high degree of collaboration between the medical group and Cigna, which will ultimately provide a better experience for the individual. Care coordinators can also help individuals schedule appointments, provide health education and refer people to Cigna's clinical support programs that are part of their employer's health plan.

"We are very fortunate to work with Tampa Bay Health Alliance on Cigna Collaborative Care, which is focused on value over volume of services," said Cigna's Dean Mirabella, market president, North Florida. "As we've seen with other collaborative arrangements in the state, this model benefits individuals, their employers and health care providers by improving customer health and lowering medical costs."

Cigna will compensate physicians who are part of the initiative for the medical and care coordination services they provide. Additionally, physicians may be rewarded through a "pay for value" structure for meeting targets for improving quality and lowering medical costs.

Cigna has been at the forefront of value-based reimbursement since 2008 and now has 191 Cigna Collaborative Care arrangements with primary care groups, multi-specialty groups and integrated delivery systems. They span 31 states, reach more than 2.2 million commercial customers and encompass more than 84,000 doctors, including more than 47,000 primary care physicians and nearly 37,000 specialists.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit

About Tampa Bay Health Alliance

TBHA is the region's preeminent integrated network (CIN) founded and operated by physician-run practices. Launched in 2016, TBHA set out to provide accessible, higher quality and more efficient health care to Tampa Bay area patients and their families while controlling costs. Collectively, the five founding medical groups have more than 1,300 health care professionals caring for more than 750,000 patients throughout the Tampa Bay region.