Supplier Evaluation Criteria
Including, but not limited to:
Cigna seeks suppliers who support our strategic goals and objectives while continually looking for ways to manage our costs. Cigna Sourcing and Supplier Management evaluates suppliers with regard to best value with a particular emphasis on quality, total cost, delivery, innovation and management expertise to meet Cigna's requirements. Suppliers are evaluated on their ability to meet the following criteria:
Supplier Competence
Compliance to specifications
- Meets specification requirements
- Meets standards
Customer service
- Policy and practice
- Surveys customers
- Systems to measure customer satisfaction
- Backup and advice
Quality system for deliverables
- Certification
- Documented system
Capability
- Staffing structure
- Availability of experienced staff
- Experience in the industry
- State of technology
Past performance
- Experience in the industry
- Previous experience
- Customer recommendation
Strategic
- Location
- Networking
Innovation
- Leading technology
- Creativity
Supplier analysis
Financial viability
- Satisfies key financial ratios for the industry
- Full financial disclosure from supplier will be required.
Risk and insurance
- Adequate insurance
- Allocate and acceptance of risk
Legal review
Compliance to Cigna contract terms
- Complies to the terms and conditions
Conflict of interest
- Existing or potential, or perceived
Legal proceedings
- Legal proceedings related to contractual issues - past or present
Financial
Total cost of ownership/best value
- Bid price
- Ability to propose an innovative financial approach (gain-sharing, etc.)
- Freight
- Warranty
- Price breaks and quantity discounts
- Satisfies best value analysis
- Maintenance costs
Financial review
- Tax
- Accounting
- Lease vs. Buy
- Foreign exchange
- Payment terms
- Business justification
- Insurance
- Net present value analysis
- Payment methods (i.e. EDI, etc.)
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Disclaimer
Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.