WHAT IT’S LIKE TO WORK FOR CIGNA HONG KONG

Cigna is a global health service leader dedicated to helping the people we serve improve their health, well-being and sense of security. Our combination of capabilities and our focus on customer-centricity sets Cigna apart, and with sales capabilities in 30 countries and jurisdictions, we serve customers in virtually every corner of the globe. Our global team of 35,000 employees are dedicated to making every customer experiences easy and reliable. We listen to, understand and know what our customers need so we can meet their emotional, physical and protection needs at each stage of their lives.

Cigna's Achievements

On a global scale, we bring the best practices in health, wellness, benefits and protection from our businesses around the world with the scope, experience and fresh perspectives to put new ideas to work for all those we serve. We have been in Hong Kong for over 80 years and was the first U.S. insurer to operate in China dating back to 1897; Cigna & CMB have celebrated the 10th anniversary of its Shenzhen-based partnership with China Merchants Bank. Over the years, we have been the pioneer in areas like products and services innovation, call center excellence, customer centricity and caring for the community. Please visit our website for more details.

At Cigna, we aim to understand and nurture your individual strengths to help you achieve what matters most in your life. And this promise holds true whether you are a customer or an employee. So check us out, and see how you can be part of our Cigna team and help us bring our mission to life!

Our Guiding Principles

Every day we make experiences easy and reliable - in ways that our customers find proactive, personal and empathetic. The following are our Guiding Principles:

• Listen and learn from our customers, so their needs are at the heart of every decision we make.
• Deliver a "wow" at the moments that matter.
• Do the right thing. Always.
• Embrace our diverse, individual strengths - as one team.
• Trust in others and supports them to succeed.
• Celebrate and reward the right behaviors.
• Push for a better tomorrow – and be accountable for its delivery.
• Be courageous and decisive and prioritize the right things.

Hear From Our Employees

Johnathan
Current Role: Actuarial Manager, Hong Kong
Length of time with Cigna: 5 years

Johnathan’s journey in Cigna Hong Kong actuarial team started as a Senior Executive in 2009, promoted to Assistant Manager in 2011 and Manager in 2013. His next role will be as Associate Director, Strategic Finance in Global Office in July 2014.

Johnathan has this to say about his time with the company:

“I feel most fortunate to be working in such a great Company and to come across all the wonderful people, who are very talented and have been offering advice and help in my career development. I found myself growing rapidly with all the diverse opportunities - across the organization - never limited to product pricing in Hong Kong.

I am very impressed by how seriously Cigna is committed to develop and invest in the staff. In my case, I am particularly grateful for the global exposure though I only belong to local Hong Kong operations. I have been to Cambodia and Malaysia for conference, New Zealand for best practice exchanges and Spain for staff award. But the highlight is definitely the 5-month rotation program in Philadelphia, U.S., in which I gained the valuable hands-on experience of working (and living) in the U.S. and built an extensive network of friends.

It is never easy to accurately predict the future (even for actuaries), yet I foresee there will be more exciting and rewarding challenges ahead in my new role in Global Office.”

Kathy
Current Role: Telemarketing Officer, Hong Kong
Length of time with Cigna: 7 months from Nov 2013

Kathy has this to say about her time with the company:

“Cigna provides me with ample opportunities and especially for new joiners like me. The supervisors are not just giving the support I need but also the coaching from their real life experience. I like the great team work here which has created great working atmosphere. Cigna is a well-established international company and I believe that this place will allow me to excel in my career.”

Irene
Current Role: Telemarketing Senior Specialist, Hong Kong
Length of time with Cigna: 15 years

“Working in Cigna, I strongly feel that I am part of the family with great colleagues and management. This great working environment and job stability give me a sense of security throughout my career.”

Cigna's Code of Ethics

At Cigna, we are committed to doing right by our customers, each other and our organization every day. In each decision we make, we uphold our core value that is "we act with integrity". When we put these words into action, not only do we personally benefit, but our customers and Cigna benefit as well.