Wellness News and Information

Community, health and Cigna Medical Group updates to keep you in the loop – and in the center of all we do.


How does coordinated care help us all?

Coordinated care means connecting our customers with more than just quality care. It means connecting them with the help they need to stay healthy. Whether that's emotional support, the latest wellness tips or a healthy community right here in Maricopa County.

2018 Outstanding Healthcare Facility

Awarded to our Phoenix Central Multi-Specialty Center by the Healthcare Leadership Awards*

*Ranking Arizona. AZ Big Media, 2018.

Special Report | July 2019

Fill your prescriptions without leaving the doctor’s office

Whether you’re sick or just super busy, getting to the pharmacy to fill your prescription isn’t always easy. That’s why Cigna Medical Group offers the convenience of onsite pharmacies at 18 of our 20 locations. And the pharmacies at our urgent care centers are open seven days a week with extended hours and most holidays. Plus, if you’ve previously filled your medication with us, all of our pharmacies have access to your medication records, allowing you to pick up your refill at the CMG pharmacy of your choice.

Need to transfer a prescription from another pharmacy?

We make it easy. Simply fill out our pharmacy transfer form with your name, contact information doctor’s office and prescription information. We’ll reach out to your other pharmacies directly and take it from there.


Ask your doctor or the pharmacists for a free medication review.

Together, we can help make sure your treatment plan is both effective and affordable – and possibly even reduce the amount of medication you’re taking. You’ll need to bring a list of all your medications, including prescriptions, over-the-counter medications, vitamins, supplements and herbals. And of course, any questions you may have.

This information is for educational purposes only. It is not medical advice. Always consult your doctor for appropriate examinations, treatment, testing and care recommendations.

Special Report | May 2019

Preventive care helps save lives – in more ways than one.

We get it. Life is busy, and you think you don’t have time for a wellness check-up. But the reality is, nothing has the power to slow you down more than your health. Staying up-to-date on your preventive care can help you save time and money in the long run. More importantly, it could even save your life.

At Cigna Medical Group, your primary care doctor has a clinical care team working alongside you to provide all the care you need including preventive exams, often all in one place. Plus, if you’re enrolled in a medical plan through Cigna, they all have an excellent understanding of your health plan. So they can help coordinate in-network care faster.


Your annual check-up is a time for you to focus on yourself and your needs. And, more importantly, to discuss them with an experienced doctor who can help.

It starts with the basics like making sure you’re up-to-date on vaccinations and knowing your four key health numbers:

  • Blood pressure
  • Cholesterol
  • Body mass index (BMI)
  • Blood sugar

In addition to preventive care, depending on your needs, we have a variety of onsite diagnostic services to dig deeper. That could be imaging technology and eye doctors to find the source of that longtime headache. We can also connect you with an onsite advocate or clinical pharmacist to help you learn to live with a new health condition – and any new medications that come with it.

And, since your well-being goes beyond your physical health, so can your visit. You can use your wellness check-up to talk to your doctor about more difficult topics, like stress at work, financial difficulties and social pressure. Your doctor can help you connect with resources included in your health plan at no additional cost to you, which may include:

  • Health coaching to help you meet your personal goals
  • Behavioral therapists to talk through challenging emotions
  • Social workers to help you when your home life gets in the way of your health

Don’t wait – schedule your wellness check-up today.

If you haven’t already, find a primary care doctor

New patient?

Save time by downloading and filling out these forms before your visit:

Patient Information Form (English and Spanish) [PDF]

Adult Medical History Form (English and Spanish) [PDF]

Pediatric Medical History Form (English and Spanish) [PDF]

This information is for educational purposes only. It is not medical advice. Always consult your doctor for appropriate examinations, treatment, testing and care recommendations.

Special Report | April 2019

Urgent care that’s coordinated with your primary care

If you have a non-life-threatening illness or injury that can’t wait for a next-day (or even same-day) appointment with your primary care doctor, a CMG urgent care center can help. We even offer some services that may not be available at your typical urgent care center – like x-rays and splinting for minor fractures, observations beds with IV fluids and cardiac monitors, and onsite pharmacies and labs. So, if it’s not an emergency, you can get the care you need at an affordable price with shorter wait times than the emergency room.* Plus, since it’s a CMG facility, your CMG primary care doctor can know what’s going on and can check in with you, as needed.


Only from CMG urgent care centers, you can expect:

20-minute average wait times**
Board-certified doctors on staff
Observation beds with access to IV fluids and cardiac monitors
Onsite pharmacy and lab, so you can fill your prescriptions and get test results quickly
X-ray and other imaging services
Dedicated ambulance entrance for hospital transfers
Integrated electronic health record alerts your Cigna Medical Group doctor for follow-up care
On-call specialists for consultations and referrals
Spanish-speaking staff

Skip the ER cost and wait time for things like:

Sprains and minor fractures
Minor cuts and burns
Fever/flu/cold symptoms
Chronic lower back pain
Joint pain
Minor respiratory symptoms
Urinary tract infections
Rashes or skin conditions
Sore throat, earache, sinus pain

To find the urgent care nearest you:

Select "Urgent care" from the "Popular Services" drop-down menu
Enter your location in "Search by Location"
Click "Submit"

*Actual wait times will vary. Costs may vary depending on the terms of your medical plan. See your plan documents for details, if applicable.

** 2018 CMG Urgent Care Monthly Visits/Wait Time Report

Special Report | November 2018

Help protect yourself from the flu

It’s easy to get caught up in our everyday responsibilities and forget to take care of ourselves. But it’s important to remember that if we get sick, it’s only going to get harder to keep up. Especially if we catch something especially nasty, like the flu.

While you may think that the flu is just an extra-annoying cold, its symptoms actually make it much harder to go about your day. On top of usual cold symptoms, like sneezing and coughing, you could also feel weak and tired, plus headaches and chills. That means there’s a good chance you won’t even want to leave the couch.


What can you do to prevent it? Well, first and foremost, get your flu shot. This not only helps make sure you don’t get sick, but it helps stop it from spreading to people who can develop more serious symptoms, like young children and older adults. For most health plans, in-network vaccinations are 100% covered, which means you won’t pay anything out of pocket. Check your plan information for more details.

There are also easy everyday tips and tricks to keep the flu from catching up with you. Like washing your hands often and avoiding touching your eyes, nose and mouth. Of course, you should also be careful around people who you think might be sick – especially family members.

Ready to get vaccinated? We offer flu shots in all 20 of our health care centers and walk-in flu shots at our four urgent care locations. Make an appointment with your doctor to get started today.

This information is for educational purposes only. It is not medical advice. Always consult your treating doctor or other provider for appropriate examinations, treatment, testing and care recommendations.

Special Report | November 2018

One in 8 women will get diagnosed with breast cancer**

It’s true. According to the American Cancer Society, over 10% of women develop breast cancer in their lives. And the truth is, some women don’t even know they have it until they get the results from a routine mammogram. That’s why it’s so important to get regular check-ups – and screenings, if your doctor recommends them.

After you reach age 40, your doctor may recommend regular mammograms to screen for breast cancer. These screenings may seem scary, but when you think about it, it’s actually much scarier if you don’t get them. By getting your regular screenings, you get a definite yes-or-no answer that you can be confident in. If it’s negative, that’s one more year you don’t have to worry. And if it’s a yes, you have a better chance of catching it early, when it’s easier – and less costly – to treat.


Besides, there’s practically no reason not to get your screenings! Most health plans cover in-network preventive care screenings at 100% -- that means you don’t have to pay anything out of pocket. Check your health plan information for details. And, with Cigna Medical Group you don’t even have to take too much extra time out of your day. At many of our centers, you can visit your primary care doctor, get lab work done and get your mammogram all in one visit and all in one location.

And once your results are in, you can see your results right from the comfort of your home or office using the FollowMyHealth online portal. Here, you and your whole Cigna Medical Group care team can view and track all your health visits and results and build the plan that’s right for you.

To make your primary care appointment, call your primary care office today.

**“Breast Cancer Facts & Figures 2013–2014”, Atlanta: American Cancer Society, Inc. 2013, accessed July 21, 2014,http://www.cancer.org/acs/groups/content/@research/documents/document/acspc-042725.pdf

This information is for educational purposes only. It is not medical advice. Always consult your treating doctor or other provider for appropriate examinations, treatment, testing and care recommendations.

Special Report | November 2018

Surgery prep

It’s common to have mixed feelings before surgery. Excited to clear up a health problem. Maybe a little nervous. Probably a little hungry (you’ll see why). But you can rest easy in the hands of a coordinated care team who understands you, your health and your needs. Your primary care doctor will work closely with the surgeons at our Phoenix Multi-Specialty Center and the Association for Ambulatory Health Care, to make sure you're prepared.**

But first, it helps to know what to expect. If you’re planning a surgery, here’s how you can plan ahead.


Before your surgery

For a day or two before your surgery, make sure to drink plenty of clear liquids, like water, clear juice, black coffee and broth – all the way up to four hours before your procedure. Why broth? Because you’ll need to fast for at least eight hours before your procedure to help prevent complications. Don’t worry, you can still take your medications in the morning with a small sip of water, except for some diabetic medications. If you’re diabetic or your child is getting surgery, be sure to speak with a doctor about food and medications.

Here’s the good news. It’s best that you dress comfortably on the day of your surgery. Take a nice shower in the morning. Skip the makeup, contact lenses, jewelry and even nail polish. You should even take out any piercings – including studs.

And if you don’t feel well on the day of or before your surgery, get in touch with your doctor right away. It might be best to put it off until you’re feeling better.

In the waiting room

Grab a bag, you’ll need to bring a few things with you on the day of your procedure:

Completed forms

You can download them or wait for them to come in the mail.

Cigna ID card

If you’re a Cigna customer, bring either the physical card or the digital version in your myCigna® App.***

A medication list

Including all the medications you’re taking and your pacemaker ID, if you have one.

Payment method

In case your procedure includes fees or copays.

One or two adults

You’ll need someone present for your procedure who can take you home after and stay with you for at least 24 hours after your surgery. Children must stay in the waiting room with a responsible adult.


We’ll provide magazines, television and free wifi.

After your procedure

Once you’re comfortably resting, one guardian will be allowed to visit. After about an hour (or just 15 minutes for cataract surgery), you’ll receive discharge instructions and review them with a nurse. Then, you’ll be free to go! We’ll check in the following business day to see how you’re doing.

In the meantime, please call your doctor if you have any questions. We can’t wait to see you and help you live a healthier, more comfortable life.

**Outpatient Surgery & Endoscopy Facility – Accreditation to 2020

*** The downloading and use of the myCigna Mobile App is subject to the terms and conditions of the App and the online stores from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

This information is for educational purposes only. It is not medical advice. Always consult your treating doctor or other provider for appropriate examinations, treatment, testing and care recommendations.