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Specialty Pharmacy Management

Cigna Pharmacy Management® + Accredo
Leading the way in specialty drug management and clinical care

Specialty is the fastest growing area of pharmacy spend with only 4% of customers driving 28% of total health care costs1, and is showing no signs of slowing down. Because specialty drugs are used to treat complex conditions like cancer, multiple sclerosis, and rheumatoid arthritis, and may involve multiple teams and health benefits, a holistic approach is essential.

Together with Accredo, a Cigna specialty pharmacy, we are accelerating our new model in specialty drug management. We are maintaining and advancing Cigna’s focus on integrated care, customer touch points, utilization and wastage management, site of care optimization, and coordinated clinical care.

This foundation, combined with the individualized patient care focus and scale from Accredo®, will drive greater cost management and whole person care through expanded access, specialty-trained clinicians with deep clinical knowledge and experience in multiple disease states, and a more personalized experience for our customers living with complex and costly medical conditions.

We are focused on:

Integrated benefits with scale for better cost management

With Accredo, we provide our customers with expanded local presence and clinical access.

  • 27 Accredo pharmacy facilities across the United States2
  • Scale and efficiencies of operations
  • 99.1% access to specialty drugs3

Greater clinical capabilities to drive optimal outcomes

Our customers have access to Accredo’s condition-specific pharmacists, nurses, and other interdisciplinary teams with extensive experience in specific disease states and medications.

  • 15 Accredo Therapeutic Resource CentersSM (TRC) providing deep clinical support2
  • 550 Accredo home infusion nurses on staff2
  • 500 Accredo condition-focused pharmacists2

Personalized experience for customer choice

We provide our customers with proactive connections and support, when and how they want it.

  • >90% of specialty drugs at Accredo have a manufacturer or third-party foundation medication assistance program available and are supported by Accredo copay assistance coordination teams4
  • Digital advances including text, online, chat, or phone
  • 200+ trusted Accredo physician advisors work directly with prescribers and their practices2


Cigna has earned full URAC Specialty Pharmacy Accreditation validating our service, safety and improvement-oriented processes and programs.

1Cigna specialty medication users, integrated pharmacy and medical benefits claim review. Integrated Data Source January–December 2016.

2Accredo operations data, 2016. Subject to change.

32018 analysis based on Express Scripts adjudicated claims volume for commercial and health plan payers for limited distribution, exclusive distribution, and open access specialty drugs.

42019 analysis of manufacturer and foundation assistance programs for drugs to which Accredo has access.

Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company (CHLIC), Express Scripts, Inc., or their affiliates. “Accredo” refers to Accredo Health Group, Inc., a Cigna company. Accredo and Therapeutic Resource Centers are service marks of Express Scripts Strategic Development, Inc. Plans contain exclusions and limitations and may not be available in all areas. For costs and details of coverage, contact a Cigna representative. CHLIC policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al.